Sales & Lead Follow-Up Representative

Role Overview

We’re hiring a full-time Sales & Lead Follow-Up Representative to connect with inbound leads, build relationships with potential customers, and convert moving quotes into confirmed bookings.

This is a consultative sales role focused on building trust, providing excellent customer service, and following up consistently rather than using high-pressure sales tactics.

Key Responsibilities

Follow up promptly with inbound leads generated through Facebook ads and our CRM system.
Build rapport with potential customers, answer inquiries, and guide them through the booking process.
Follow up on existing moving quotes and convert interested prospects into confirmed bookings.
Communicate with customers primarily through phone calls and text messages using a VoIP system.
Use Smart Moving CRM to track leads, update customer information, and manage follow-up activities.
Assist with moving estimates using existing AI-assisted and manual quoting tools.
Maintain accurate records of customer interactions, lead statuses, and booking updates.

Requirements

Proven experience in sales, lead follow-up, or a similar customer-facing sales role.
Excellent English communication skills, particularly in phone conversations and written messages.
Strong interpersonal skills with a warm, personable, and consultative approach to sales.
Experience using CRM systems and managing customer follow-ups.
Comfortable working with automated workflows and AI-assisted tools.
Strong organizational skills and the ability to manage multiple leads simultaneously.
Experience in moving services, home services, or quote-based sales is an advantage.
Available to work full-time, 40 hours per week, supporting US business operations.
Reliable internet connection, computer, and backup power supply.

To Apply

Send your CV to Info@hirevp.us
Use the subject line: Sales & Lead Follow-Up Representative Application - [Your Name]
In your email, answer these two questions:

Describe your previous experience in sales or lead follow-up. What types of leads did you handle, and how did you convert interested prospects into paying customers?
How do you approach following up with a potential customer who has received a quote but hasn’t made a booking decision?