People Operations Lead

About CertifyOS

CertifyOS is building the data infrastructure that powers modern healthcare.

Today, healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work, regulatory risk, and higher costs across the system. We’re solving that problem.

Our API-first platform automates provider licensing, enrollment, credentialing, and network monitoring by connecting directly to hundreds of primary data sources. We help healthcare organizations maintain accurate, compliant, and reliable provider networks at scale.

Our vision is simple: One API. One provider ID. Frictionless provider data.

We’re backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS, we value authenticity, accountability, collaboration, results, and openness to feedback. We’re building a high-ownership team focused on solving real infrastructure problems that impact millions of patients.

About the Role

The People Ops Lead will report directly to the SVP of People and own the core operational backbone of our People function across a fast-growing, globally distributed team in the US and India. This is a hands-on, high-ownership role for someone who loves building the systems, policies, and day-to-day employee experience that let a high-growth startup scale without breaking.

You will be our go-to expert on US benefits and compliance, the steward of our HRIS and people data, and the owner of our employee handbook and policy program. You'll be the first call when an employee needs support navigating a leave of absence, the point person for our annual benefits renewal, and the person making sure our compliance calendar is buttoned up in every jurisdiction where we hire.

This role is ideal for someone who has seen what good looks like at a more mature company and wants to bring that playbook to a startup — while being pragmatic about what's right for our stage and size.

What You’ll Do

• Own US benefits end-to-end: lead annual benefits renewal, manage broker/carrier relationships, drive open enrollment, and serve as primary contact for employees

• Serve as point of contact for all leaves of absence (FMLA, parental, medical, disability, personal) — coordinate across employees, managers, carriers, and administrators

• Maintain HRIS as the single source of truth for employee data — ensure integrity, build reporting/dashboards, and produce analytics for headcount, attrition, DEI, and compensation decisions

• Own employee handbook and compliance program across US and India — draft, review, and update policies to keep pace with employment law and team growth

• Manage compliance calendar across both geographies — US filings (EEO-1, ACA, 5500, workers' comp, state-specific leave) and India statutory filings (PF, ESIC, professional tax, gratuity, etc.)

• Partner with Finance and PEO/EOR providers on payroll accuracy, reconciliations, and audit support across US and India

• Build scalable, well-documented processes for onboarding, offboarding, role changes, leaves, and benefits events

• Act as trusted advisor to employees and managers, translating policy into plain language and resolving issues with empathy and discretion

• Support broader People team initiatives including performance cycles, compensation reviews, and organizational planning

What You’ll Need

• 5+ years of progressive People Operations experience, with meaningful time in a high-growth startup environment

• Deep expertise in US benefits administration — renewals, plan design, broker management, open enrollment, and leave of absence management

• Working knowledge of US federal and multi-state employment law (FLSA, FMLA, ADA, ACA, PWFA, state-specific leave and pay transparency laws)

• Experience supporting employees in both the US and India a plus

• Hands-on HRIS ownership (Rippling, Gusto, BambooHR, HiBob, Workday, or similar) with strong instincts for data hygiene, reporting, and analytics

• Exceptional project management skills and attention to detail

• Clear, empathetic communicator who builds trust and translates complex policy into plain language

• Comfort operating with ambiguity and bias toward pragmatic, scalable solutions

Compensation & Benefits

• Base salary range: $120,000 – $150,000 USD annually (dependent on experience, skills, qualifications, equity, and location)

• Equity: Meaningful stock options

• Health coverage: 100% of medical, dental, and vision premiums covered for employees

• Unlimited PTO policy and paid company holidays

• No-meeting Thursdays for deep work

• 401(k)

• 16 weeks of paid parental leave

• Remote-first work environment with home office/WFH stipend

The posted range is a good-faith estimate at the time of posting and may be adjusted in the future.

Benefits of Working at CertifyOS

At Certify, we’re building with intention and taking care of the people doing the work.

• 100% coverage of health, dental, and vision insurance premiums for employees

• Unlimited PTO for US-based team members, with at least two weeks off annually

• Health insurance, statutory leave, and additional wellness (menstrual) leave for women in India

• Equal opportunity employer committed to inclusivity and diversity

• Commitment to pay transparency and open culture around compensation