Community Broadcast Coordinator

About Us

Chess.com is one of the largest gaming sites in the world and the #1 platform for playing, learning, and enjoying chess.

We are a team of 600+ fully remote people in 60+ countries working hard to serve the global chess community. We are also growing fast, with more than 100 million players and a large base of happy premium members.

We are a tech company. A gaming company. A content company. And we do it all with passion and commitment to the game. Above all we prize our mission-driven, flat, life-celebrating, no-corporate culture, and we look forward to meeting you and learning more about what you can bring to the team.

About You

You are a passionate Chess.com community member who “knows” chess and understands the landscape of chess events, both online and offline. Reporting directly to the Director of Community Operations, you are the glue between the broadcast team and the community team. Overseeing the aspects of community integrations to our online events, you will ensure our team of moderators has the support needed for broadcast events. You have an uncanny ability to communicate the wants/needs of others to support operational solutions through our broadcasts.

What You’ll Do

• Coordinate all communication and tech for chat moderation and coordinating assignments and responsibilities for moderators

• Help execute the moderation strategy during our broadcast

• Fully own the moderator scheduling and help manage the team

• Be present at broadcasted shows and liaise between broadcast, community, and other relevant teams during our broadcasts

• Provide our broadcast with featured chat messages throughout the shows

• Lead on event marketing implementation with moderation and community spaces

• Report on chat activity metrics and work with the Community team to engage our audience

Preferred Skills

• Extensive knowledge about streaming/gaming culture, and with familiarity with the recent growth of chess in these environments

• In-touch with the chess community on platforms like Twitch, YouTube and Discord

• Experience with managing chat commands and constructing precise communication for a chat environment

• Experience with managing a mixed team of staff and volunteers

• Experience with spreadsheets and data manipulation

• A passion for chess, community, and chess entertainment

• Strong collaboration and communication skills working in a fully distributed team

• Sense of ownership and responsibility

About the Opportunity

• This is a full-time or contract position

• We are 100% remote (always have been, always will be!)

You can learn more about us here:

• https://www.chess.com/article/view/how-chess-com-virtual-team-works-together

• https://www.chess.com/about

We look forward to meeting you!