Associate Website Designer Specialist (Remote)

Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics. 

Behind the Cloudbeds platform is a growing team of 750+ employees distributed across 40+ countries speaking 30+ languages. We are engineers and designers, hotel managers and travel agents, and experts on everything from big data to e-commerce to compliance. The Cloudbeds team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges. 

From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values and tenets that allow our team to thrive. This means we:

• Embrace Remote First, Remote Always culture

• Hire the best people around the world; 

• Prioritize our customers and results over titles

• Foster an inclusive culture that celebrates bold thinking and diverse perspectives; 

• Offer open vacation time, flexible paid holidays, and company-wide mental health days;

• Provide access to professional development, including manager training, upskilling and knowledge transfer, and free access to LinkedIn Learning and other platforms

Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Associate Website Designer.

Join Us as an Associate Website Designer and Jumpstart Your Career in Website Design!

Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or Wordpress, have a background in customer service, are a problem solver and have a knack for creating engaging content, then Cloudbeds is looking for you!

This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team

Location: Remote

Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC 

What You Will Do:

• Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA 

• Manage all records and upkeep all task management systems related to websites services

• Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers 

• Gathering property details and website requirements then organizing the information for the website designer’s reference

• Proactively communicating with customers and providing timely updates on the project progress

• Managing multiple account timelines, completion of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer 

• Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements 

• Assisting the customer in acquiring domain names, updating domain settings, and publishing websites 

• Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder 

• Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement 

• Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers 

• Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call

• Resolve, handle customer complaints, and ability to handle deadline-driven pressure

• Handling the creation of landing pages or single page websites 

• Managing internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns 

• Using tools (AI) to create visual elements or content that are in line with our customers’ branding 

• Proofread content and correct errors 

• Staying up to date with website trends and website development techniques that are most most effective in engaging consumers

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail

• Effective execution of several website updates with varying processes in a timely manner

• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success

• Able to lead and collaborate with a diverse team of different personality types

• Open to general changes, improvements and process updates 

• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With: 

• Experience with Website Design Builder or Platform like Wix, Squarespace, GoDaddy, or Duda preferred

• Experience with Adobe Photoshop or Canva preferred

• Experience with using AI for text content creation 

• Fluent English

• Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them genuine customer service

• Excellent communication skills and a positive attitude

• Excellent problem-solving skills and emotional management

• Excellent internet/wifi connection

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we’ll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!

Company Awards to Check Out! 

• Best Places to Work | HotelTechReport (2018-2023)

• Best PMS | HotelTechReport (2021-2023)

• Technology Fast 500 | Deloitte (2023)

• Fastest Growing Companies | Inc. 5000 (2022)

• Best Startup Employers | Forbes (2022)

• Best Remote Companies to Work | BuiltIn (2022)

Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at 858-201-7832 or via email at accomodations@cloudbeds.com. Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.