Product Operations Manager

What is Contentstack?

Contentstack is the creator of the headless CMS and the Composable Digital Experience Platform (DXP) category leader. Iconic brands around the world, such as Alaska Airlines, ASICS, Burberry, Mattel, Mitsubishi, and Walmart, invest in Contentstack to rise above the noise in today's crowded and competitive digital markets and to gain their unique Experience Edge. Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code. Learn more at www.contentstack.com.

Who Are We?

At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go!

What Are We Looking For?

Contentstack is looking for an exceptional Product Operations person to help our Product teams scale and become our next Product Operations Manager. Contentstack is a wide, interconnected content platform with a growing Product team. We are extremely collaborative and need to have processes and practices in place that allow us to continue to expand the platform while working with internal stakeholders in a scalable way. Success in this role will help other departments work effectively with our Product team, help product owners focus on building the best products, and scale efficiency as we grow. This will be the first product operations role at Contentstack so you will have a chance to define what excellent looks like. You will partner with our Program Management team, which is directly responsible for working with developers to deliver sprints, as well as our Business Intelligence team when our processes intersect with theirs. If you’re looking for an opportunity to join an innovative, fun, and fast-paced team where your contributions will have a meaningful impact, we’d love to hear from you! Here's what you'll be doing:

• Own product-owned initiatives with cross-departmental dependencies by serving as the point of contact with other groups

• Build, own, and optimize internal Product processes

• Help coordinate major product releases with marketing, business ops, and sales enablement

• Maintain our internal product documents/wiki (Confluence)

• Own new product tool evaluation and product tech stack optimization

• Optimize and standardize internal communications

• Plan and coordinate quarterly planning meetings and offsites

• Analyze product data to improve customer experience and product prioritization

• Take on special projects that arise throughout the year from the VP of Product

What Really Gets Us Excited About You?

• 5-8 years of experience in a Product Operations or related function such as product management, project management, or business analysis

• Experience with software development and SaaS business model with CMS (Content Management System) experience preferred

• Passion for organization, process, and collaboration

• Great communication and stakeholder management skills

• Familiarity with project management systems (Atlassian, Monday)

• Bias towards action, strong ownership mentality, and a track record of delivering successful projects

• Strong preference for those located in Eastern Standard Time (EST) in the U.S.

• A willingness to travel as needed

• You like to have fun! 

Salary for this role ranges between $120,000 and $130,000 based on skill set and experience

What Do We Offer?

Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. 

Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including ASICS, Chase, Steve Madden, Holiday Inn, Icelandair, Mattel, Mitsubishi, Riot Games, Shell, and many more!

One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining…

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