Inside Sales / Billing Customer Service Representative

Summary:

We are looking for a highly organized, proactive Billing & Inside Sales Coordinator to support our growing Pest Control and Wildlife Removal company. This role is ideal for someone who thrives in a fast-paced environment, is comfortable handling customer conversations around payments, and can confidently convert inbound opportunities into booked revenue.

If you are detail-oriented, financially disciplined, and motivated to grow professionally while directly impacting company revenue, this could be a great fit.

Who We Are:

We are a rapidly growing Pest Control and Wildlife Removal company based in the Dallas–Fort Worth metroplex, Oklahoma City, Austin, and College Station. Our team has grown from just 3 people to 25+ in under two years by focusing on operational excellence, accountability, and customer experience. We are building a performance-driven team where each role directly contributes to company growth.

Who You Are:

• Fully fluent in English (written and spoken)

• Confident and professional on the phone, especially when discussing pricing, billing, and collections

• Highly organized with strong attention to detail

• Comfortable handling both customer service and sales responsibilities

• Coachable and open to feedback, with a strong desire to improve

• Proactive and able to take ownership of tasks without constant supervision

• Able to handle difficult conversations (payments, past due accounts) with professionalism

• Have a reliable high-speed internet connection

Core Responsibilities:

1. Billing & Accounts Receivable (Primary Focus):

• Manage accounts receivable and follow up on overdue invoices via phone, text, and email

• Collect payments and ensure customer accounts are up to date

• Work with customers to resolve billing issues and secure payment commitments

• Track and report AR metrics weekly (aging buckets, collections progress, etc.)

• Help reduce outstanding balances and improve company cash flow

2. Inside Sales / Booking:

• Answer inbound calls and convert leads into booked appointments

• Clearly communicate service value and pricing to customers

• Follow up on unsold estimates and missed opportunities

• Support outbound call campaigns (re-activations, service add-ons, inspections)

• Work toward booking and revenue targets

3. Dispatch Support:

• Assist in scheduling and routing technicians efficiently

• Communicate with customers via phone/text to confirm appointments

• Help fill open route spots and maximize technician productivity

4. Administrative Support:

• Update customer records and job details in company software

• Maintain accurate notes and documentation

• Support team with various administrative tasks as needed

What Success Looks Like in This Role:

• High booking rate on inbound calls

• Consistent follow-up leading to increased revenue from unsold opportunities

• Reduction in overdue accounts receivable

• Strong communication and coordination with field and management teams

• Ability to operate independently while hitting performance targets