Client Engagement Specialist

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information

The Role:

We are seeking a strategic and creative Client Engagement Specialist to support multi-channel communication initiatives that build impactful employee experiences across the client journey. This is a client-facing role with a strong emphasis on building and nurturing relationships with clients to drive engagement and growth. You will work directly with clients from their onboarding and will consult throughout their lifecycle. You will collaborate closely with Client Success Managers, senior team members and the Growth Marketing team to translate strategic communication plans into actionable tactics, driving client engagement and growth. You will manage multiple work streams and contribute to the development of compelling engagement opportunities that resonate with clients and customers.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Partner directly with clients during their onboarding to develop compelling communication and change management plans

• Build and maintain strong client relationships to deeply understand their needs and drive engagement strategies

• Actively identify client communication channels and analyze client information to unlock growth opportunities

• Own and manage Client Resources, ensuring continuous optimization and accessibility for maximum client engagement

• Research and explore new communication channels and best practices to continuously expand the strategic toolkit available for client engagement

• Collaborate on developing and implementing strategic content and client-facing materials to communicate growth strategies

• Track, report on, and bring new growth concepts and best practices (via playbooks and training) to client-facing teams

What You Bring to The Team:

• Education: Bachelor’s degree in Marketing, Communications, Business, or a related field or equivalent experience

• Experience:

  • 2+ years of experience in strategic communications, customer engagement, or growth strategy, preferably within a SaaS company.

  • Demonstrated experience in client-facing roles, building and managing client relationships.

  • Familiarity with developing communication plans, strategic content, and tactical engagement initiatives

• Skills & Knowledge:

  • Strong interpersonal and communication skills, with the ability to build trust and rapport with clients

  • Collaborative mindset with the ability to work cross-functionally and manage multiple projects.

  • Adaptable and proactive in dynamic work environments.

  • Basic knowledge of data analysis tools like Google Analytics and other performance marketing concepts

What We Offer:

• Exceptional health, vision, and dental care

• Opportunity for equity ownership

• Life and AD&D, short- and long-term disability

• Employee Assistance Program

• Employee Resource Groups

• Fun company outings and events

• Unlimited PTO

• 401K with company match