Overnight Care Coordinator

About Dialogue

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

• Impact

• Community

• Growth

• Excellence

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status.

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Your Role as Overnight Care Coordinator

Reporting to Nicolas Beaudry, Manager, Care Coordination, you will contribute to ensuring smooth continuity of care by acting as a reliable first point of contact during off-hours. You will support members by coordinating non-clinical needs, managing follow-ups, and ensuring the efficient transfer of clinical concerns to appropriate teams with professionalism and accuracy.

Your Responsibilities

• Respond to member inquiries via chat and phone with professionalism and empathy, while managing expectations regarding timelines

• Coordinate non-clinical care needs, including navigation and follow-ups, while ensuring complete and accurate documentation

• Identify urgent situations or those requiring clinical escalation and route requests to the appropriate teams according to established protocols

• Ensure high-quality shift transfers, highlighting priority cases and pending actions to maintain continuity of care

• Execute operational administrative tasks rigorously, maintaining strict confidentiality of health information

We Would Love to Meet You If You Possess

• A proven track record of success and a clear preference for working exclusively on the overnight shift

• Excellent communication skills and exemplary composure, even under pressure

• Sharp judgment and escalation discipline, with an ability to prioritize files effectively

• High reliability, autonomy, and the ability to manage multiple files simultaneously

• Proficiency in documentation tools and adherence to confidentiality requirements

• Adaptability in a rapidly evolving operational environment