Technical Support Engineer

Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.

About the role:

The Technical Support Engineer’s primary responsibility is to provide top notch support for EasyPost’s GlobalShip enterprise multi-carrier shipping solution.  TheGlobalShip product is a high-performance, server-based solution that provides centralized shipping management to decrease handling, improve product flow-through, and streamline order tracking. The pre-set automated shipping rules will reduce errors through the fulfillment process and decrease shipping costs. 

What you will do:

• Work with a team of Support Techs and Integration Engineers to support current software.

• Assist with client configurations, daily shipping tasks and troubleshooting technical issues.

• Following up with clients to ensure problems are solved.

• Minor software and database adjustments with guidance of team leadership.

• Testing and deploying software updates.

• Recognize and escalate problems that require immediate action.

• Establishing trust and rapport with customer contacts to ensure confidence in resolving the issue at hand.

About you:

• Bachelor’s Degree

• Experience in a technical or customer-facing role

• Coding experience or ability to pick up (C#, Angular, VBScript, JavaScript, HTML)

• Basic understanding of SQL database queries

• Basic Windows computer and server administration

• Strong organizational skills

• Ability to handle communication with multiple internal teams

• Willingness to adapt to an evolving work environment

• Ability to manage multiple support issues at one time

• Sense of urgency to drive customer progress

• Excellent communication skills

• Fearless when encountering new languages and frameworks.

• Ability to juggle and prioritize competing demands on your time.

• Excellent written and verbal communication skills.

What We Offer:

• Comprehensive medical, dental, vision, and life insurance

• Competitive compensation package and equity

• 401(k) match

• Monthly work from home stipend of $50 net

• Flexible work schedule and paid time off

• Collaborative culture with a supportive team

• A great place to work with unlimited growth opportunities

• The opportunity to make massive contributions at a hyper-growth company

• Make an impact on a product helping ship millions of packages per day
  

Data Privacy Notice for Job Applicants:

For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy

"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."

To be considered for this position, you must be authorized and based in the United States.