
Technical Customer Success Manager
Datacoves is looking for a motivated Technical Customer Success Manager to join our growing team!
This is technical role, in which you MUST be familiar with Git, SQL and Python. You’ll be the bridge between our platform and our users—guiding customers through onboarding, offering top-tier support, delivering training, and creating educational content to help them get the most out of Datacoves.
This is a high-impact role at a fast-paced startup where you’ll wear many hats, contribute across teams, and help shape the customer experience from day one.
This is a remote position for people based in Canada, Central America, and Colombia with full-time dedication
Responsibilities
Customer Engagement
Guide new customers through onboarding and platform setup
Deliver responsive, technical support (Slack, MS Teams, email, and conference calls)
Lead training sessions and Q&As to ensure customer success
Coordinate meetings across time zones and manage your schedule effectively
Content & Documentation
Write and maintain user-friendly documentation in Datacoves Docs
Create technical how-to guides, blog posts, and walkthroughs
Help develop and record short-form educational videos and tutorials
Other Responsibilities
Occasional travel required (typically 1–2 conferences per year, with limited additional travel)
Required Qualifications
Solid technical skills in Git, SQL, and Python
Strong communication and empathy—you enjoy helping people succeed
Excellent Verbal and Written English
Excellent time management and organizational skills
Attention to detail
Ability to break down technical concepts into clear, digestible content
Comfort operating independently in a fast-moving startup environment
Preferred Qualifications
Experience with dbt, Apache Airflow, or other tools in the modern data stack
Prior experience in a customer success, solutions, or technical support role
Familiarity with cloud data platforms (Snowflake, Redshift, Databricks, BigQuery, etc.)
What We Offer
An opportunity to grow and develop a long-term relationship with us in a growing field.
A good work-life balance in a collaborative environment where the best ideas win.
Competitive salary according to experience.
Paid time off and unlimited unpaid time off.
Direct contract with Datacoves.
100% remote work.
40 hours a week.
Collaborative environment where the best ideas win.
Our Culture
At Datacoves there's no bureaucracy and the best ideas win. We don't believe we have all the answers, and we know we are all learning, so we welcome people who challenge our design and understand how to deliver quality software
How to Apply
If you are eager to join the Datacoves team, email your Resume/CV to jobs@datacoves.com
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