Community Manager

Empowerly (Empowerly.com) is an education technology company that personalizes college and career counseling, with a mission to empower students to become the most successful version of themselves.

We provide data-driven education technology, start up and research internship programs, and personalized counseling led by former college Admission Officers and experienced college counselors. We are a rapidly growing, mission-driven, and venture-backed company. It takes a unified team committed to our core values – collaboration, data driven, and empowerment – to achieve this goal and a fast-moving team committed to serving the needs of families.

Each student is holistically evaluated through our  Empowerly Score™ — the only predictive technology that can also quantify subjective material. Each student is offered a three-pronged approach to evaluate academics, essays, and extracurricular activities – providing them a 360-degree view of how to be competitive against other applicants.

About the Role

Community Managers are an integral part of the overall mission of Empowerly. Our Community Management team ensures a holistically positive experience through the Empowerly journey for our students and families, and our marketplace of College Counselors. Community Managers also work on various internal programs that lead to student success. We are seeking an early career, organized, and customer-oriented Community Manager who will integrate well with our team and provide exceptional service to our marketplace of College Counselors, and our students and families.

Requirements and Responsibilities

• Deliver high quality customer service with patience, empathy, and sensitivity

• Work some weekend hours (schedule may vary by week, “flex” schedule)

• Respond to and resolve all incoming customer communications within internal SLAs

• Work cross-functionally with other internal teams to ensure customers have the best possible outcomes

• Provide phone and email support using CRM tools

• Represent Empowerly’s brand to current and prospective customers

• Represent Empowerly’s brand to Empowerly’s marketplace of counselors

• Assist with Product, Operations, and Sales on new company wide initiatives

Minimum Qualifications

• Possess an undergraduate and/or graduate degree

• Have 1-2 years of experience in a student support, customer service, or other customer experience role

• Able to establish and maintain effective working relationships with others

• Possess high standards of conduct and attitude, demonstrating empathy and patience when handling customer service issues

• Be a clear communicator with exceptional follow-up skills for closing communication loops

• Able to motivate others and convey information effectively and accurately

• Able to come up with unique or innovative ideas, and creative ways to solve problems

• Able to work in a fast-paced environment, and take on competing priorities and developing work streams

• Possess knowledge of customer experience satisfaction

• Able to work some weekend hours (schedule may vary by week, “flex” schedule)

• Savvy with Google Workspaces and other modern technologies

• Be a highly adaptive, self-motivated professional  

• Be detailed-oriented

Preferred Qualifications

• Possess an undergraduate and/or graduate degree from a Top 100 undergraduate institution

• Familiar with college preparation, application, and admission processes

Why work for Empowerly?

• Build and deepen one-to-one relationships with students from across the country and around the world to impact their educational and career journeys

• Engage with technology-forward solutions to provide valuable, data-based analysis and actionable feedback to students and families

• Work from anywhere! Our organization is fully remote and our people have  the flexibility to work from wherever is the most comfortable and convenient for them

• Join a growing startup backed by top Silicon Valley venture capital firms and be a strong contributor to reaching our milestones

• Empowerly is for the versatile, the supportive, the quick-paced, and most of all, obsessively focused on deepening relationships across families. You’ll be arriving in the first chapter of our story, and you’ll be expected to play a lead role in determining how it unfolds.

$60,000 - $70,000 a year

The Community Manager role  is a full-time, exempt position working remotely. The hiring range for this role is $60,000 - $70,000 based on experience. We offer a competitive benefits package that includes health/dental/vision insurance, paid vacation and sick days, and a 401k. In addition to our tangible benefits, Empowerly provides our people the opportunity to learn and grow within a supportive team environment.