Technical Support Engineer
Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions are currently seeking a Norwegian speaking Technical Support Engineer (TSE). This role can be office based (hybrid) in Oslo or homebased anywhere in Norway.
Everbridge is the Global leader in Public Warning that automates and accelerates a government or agency’s operational response to critical events to keep people safe, assets protected and provide guidance for safety. Headquartered in the United States, with operations in Europe, India, APAC, Latin America, United Kingdom, our team of 2000+ dedicated employees support over 6000 global customers every day in their most crucial moments. During public safety threats such as Earthquakes, Tsunami’s, Floods, Fires as well as active assailant, terrorist attack or missing persons, Governments and agencies rely on our Public Warning platform to alert their citizens at risk quickly and reliably, automate the execution of pre-defined communications processes, and track progress on executing response plans.
The objective of the job:
Work to keep the managed service running and fault free
Support Everbridge Solutions in their daily operations
Proactively take action to avoid platform issues
Provide training courses to customers where needed
Together with the Manager - Managed Services & Support responsible for all aspects of platform maintenance of the customers managed service
Support (primarily) Norwegian customers
What you'll do:
Analyzing and solving problems concerning the Everbridge products as reported by the customer (according to the Service Levels)
Assist with the development of monitoring capabilities specific to our products but able to be used across several deployment patterns within the scope of managed services
Pro-actively monitor the outstanding incidents reported by the assigned customer
Providing feedback to the Everbridge Platform Engineering teams and product management teams on ways to improve the resilience of the platforms under management
Performing software upgrades and installation, configuration, and verification of (application) software packages in a Linux environment. (Good to have)
Troubleshooting and problem solving with respect to the key activities on implementations into the managed service
Reporting progress of escalated incidents/changes to customers and internal management (i.e., to the MS&S Manager in first instance)
Reporting with respect to the key activities to the Implementation Project Managers, and/or other colleagues
What you'll bring:
Experience in Unix and Linux environment
Experience with IP configuration, VPN, databases (Oracle, PostgreSQL), routing, security
Ability to work well under pressure, experienced in supporting business critical systems
Fluency in Norwegian (both verbal and written) is a must have
Great time-management and organizational skills.
Bonus to have:
Knowledge of Cisco Routers and Switches, Cloud services like Amazon Web Services, basic scripting advantageous to have
Experience in (mobile) Telecom networks, including 2G, 3G, 4G, and 5G advantageous to have
Linux or Cisco certification advantageous to have
We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:
· Private Healthcare
· Group Life/Income Protection
· Life & Total Permanent Disability Insurance to protect you and your loved ones.
· An Employee Stock Purchase Plan, granting you the opportunity to invest in Everbridge and share in our success.
We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.
Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
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