Digital Project Manager

About the role:

The Digital Producer is an integral part of the Fishawack Digital Team, playing a key role in planning and managing digital projects that drive audience engagement and/or business solutions for our healthcare clients, including websites, marketing automation programs, digital sales tools and emerging technologies. The Digital Producer is responsible for ensuring timely delivery of projects that are in line Fishawack’s quality standards, and continually pushes our solutions further. This person will work directly with the Account Services, Strategy, Project Management, Creative, Development and Media teams to recommend digital/technology solutions, build project scope and requirements, develop project estimates and schedules, identify and coordinate internal and external resources, own and development requirements, and provide hands-on project management and QA/QC coordination as well as ensure overall project quality and measurement of success (reporting).

At Fishawack you will be joining a global technology team of Technology Solution Architects, Digital Producers, Tech Leads, UI/UX Designers, Marketing Automation Specialists and Developers who are passionate about developing incredible digital work for our clients. On our team you will need to be able to work collaboratively with project management, creative and account teams, while also being able to work independently to plan and support the development team with the delivery requirements of projects. As the technology deliverable owner, attention to detail and a solution-oriented mindset are critical, while also being able to contribute to our culture of discovery, new ideas, and support.

This role will report into the VP of Digital Services and will be expected to quickly adopt and advocate for our department standards, processes, quality and culture. As a key collaborator with other departments and client IT teams, collaboration, a solution-oriented mindset and ability to navigate dynamic personalities with sometimes competing priorities, is critical for this role.

About Fishawack Health:

Fishawack Health (FH) is a leading global commercialization partner for the biopharmaceutical, medical technology, and wellness industries.

The future of health is fast-paced and complex, demanding a different approach. Established in 2001, our 1,300+ healthcare experts combine their knowledge and expertise across our 4 core disciplines — Consulting; Medical; Value, Evidence and Access; and Marketing.

Working across the product and service lifecycle, together with our teammates in shared creative teams (Creative Studio, Editorial Services, Motion, Digital, Events, and Media) and Group Services, we engage our collective force to innovate and solve the complex healthcare challenges of today and tomorrow.

We live and breathe our five values in everything we do: We are authentic. We value difference. We play for the team. We own the challenge. We enjoy the journey. At Fishawack Health, we imagine a healthier world and build the connections to make it happen.

What you’ll do

• Lead discussions between business areas, Technology Solution Architects and Dev Leads to define project needs and plan

• Serve as solution/project technology point of contact among internal teams (and if necessary, directly with clients) to understand project goals, gather project needs, specifications and to define project scope

• Serve as technology/digital team quarterback, engaging the right capabilities and team members on a case by case basis

• Assist account and project management teams with the development of project estimates and schedules

• Work with the Technology Solution Architect to identify requirements and resource considerations

• Work with Dev Lead to define dev approach, dev task details, security and response plans

• Support detailed solution/project plans, monitor the production/development practices and adherence to the schedule

• Work with Producers and other Dev Leads in assigning resources and flag resource concerns or bottlenecks

• Setup project tasks within team project management tool and maintain task management and resource assignment within tool

• Identify and recommend opportunities for analytics tracking, improved UX design, and/or media integration across all projects

• Champion ADA Compliance standards for all projects

• Assist account and project management in managing project budget, while maintaining quality standards

• Ensure the tracking of production/development team hours and expenses

• Task manage digital design and developer resources

• Attend client meetings throughout all phases of projects as needed

• Manage the relationship with 3rd party resources on behalf of team

• Prepare deliverables for reviews and quality assurance procedures

• Orchestrate QA/QC tracking and approvals

• Ensure proper project documentation

• Assist account team with project status reporting as needed

About you:

• 3-5 years of project management experience

• Bachelor’s degree or equivalent work experience

• Experience project planning frontend and backend tasks for fully integrated solutions

• Experience managing projects with both internal and external development teams

• Ability to identify priorities when working on several high-priority projects simultaneously

• Solid grasp of principles of project management for web/multimedia and understanding of the lifecycle of web/application and digital media projects

• Understanding of emerging UX trends and best practices, including ADA compliance standards

• Basic understanding of Google Analytics and reporting planning

• Understanding of SEO principles

• High attention to detail

• Active interest in trends involving Consumer Engagement, Emerging Technologies, UX, Digital Media, Social Media and Ecommerce

What we can offer:

Fishawack Health aims to empower every employee to develop and thrive. We empower our team with the tools, skills, and support needed to think differently and to solve healthcare’s most complex challenges.

At the center of our people-led culture is our Career Experience team, whose mission is to provide every employee with a purpose-driven career. We also pride ourselves on our personalized learning approach to ensure you receive the training you need to help you grow within the company and take advantage of our global scale and scope.

We are committed to embedding diversity and inclusion in every aspect of our organization to encourage diversity of thought, inclusive behavior, and innovative solutions. As part of our commitment to building a healthier world, every employee is also encouraged to participate in our community engagement efforts, which support a wide range of healthcare programs and wellbeing causes worldwide.

We have offices in 19 city hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization while maintaining and fully supporting flexible working practices. Our compensation and benefits package is benchmarked across the industry. We offer a generous company pension/retirement plan, private medical insurance, comprehensive employee wellbeing initiatives, compelling time-off policy, plus many other excellent employee benefits.

Reasonable adjustments:

We'll consider any reasonable adjustments you'd like us to put in place in the interests of fairness and equal opportunities.

Fishawack Health is an equal opportunities employer and place where everyone is welcome. We strongly encourage people from minority backgrounds, LGBTQIA+, parents, and individuals with disabilities to apply. If you need reasonable adjustments at any point in the application or interview process, please let us know.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

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