Senior UX Researcher, Government

For People improves digital services for disadvantaged and vulnerable populations by embedding directly in government agencies. We modernize software, systems, and platforms to ensure they better serve the people who need them the most. We're a fully remote, human-centered team that prioritizes positive work-life balance and the well-being of our people.

Your Impact

As a Senior UX Researcher at For People, you will be instrumental in transforming the user experience for the Medicaid Drug Program (MDP) product suite at the Centers for Medicare and Medicaid Services (CMS). MDP is critical to improve access to affordable medications for millions of Medicaid beneficiaries. Working on the MDP platform means contributing to a solution that empowers CMS to negotiate better drug prices, track compliance, and ensure transparency in drug costs. This allows CMS to allocate funds more effectively so that state Medicaid programs can provide affordable prescriptions to low-income individuals and families.

On the team, you will understand the needs of diverse users, including state officials, drug manufacturers, and CMS administrators, while helping to document and improve the product’s usability and functionality. You will bring empathy, insight, and technical expertise to the modernization of a system that impacts millions of lives across the Medicaid and CHIP programs. Your ability to creatively align user needs with business objectives, while fostering collaboration and trust, will be key to driving successful outcomes.

Our Culture

For People is a team of humans. We place a significant amount of emphasis on positive work-life balance, setting healthy expectations, and making sure our loved ones are taken care of first. That means picking a child up from school during the day or going for a mid-day walk is okay!

Our entire team is remote across the United States, from the West Coast to the East Coast. There will never be a return-to-office, as we have none!

Your Opportunities

On the MDP project, you will work closely with product teams to:

• Conduct in-depth qualitative and quantitative user research to understand the needs of various user roles such as state users, Division of Pharmacy staff, and drug manufacturers

• Collaborate with technical teams to develop documentation that outlines user flows, system interactions, and access permissions for each user role

• Work with CMS and the Division of Pharmacy to foster strong relationships, emphasizing mutual goals and outcomes

• Develop strategies to surface user needs in ways that align with business requirements and objectives

• Ensure usability testing, prototyping, and design improvements are informed by real user behaviors and needs

• Help prioritize product improvements by aligning your research findings with the broader MDP objectives

• Utilize tools like Figma, Figjam, Dovetail, and others to document and visualize workflows, processes, and system enhancements

You Bring

• A humble and caring attitude

• 5+ years of experience leading user experience research for complex, large-scale digital products or services, ideally within the government sector or highly regulated industries

• Expertise in conducting user research and usability testing, particularly for systems with multiple user roles

• Strong understanding of user experience research methodologies, including task analysis, user interviews, surveys, usability testing, and journey mapping

• Exceptional communication skills to present research findings to diverse audiences and translate insights into actionable decisions

• Experience with agile teams, documenting workflows, and developing strategies for systems that lack existing user documentation

• Familiarity with data-driven approaches to UX and leveraging tools for understanding user behavior

• Ability to work cross-functionally and build relationships with product owners, developers, and government partners

• Experience with Figma, Mural, Figjam, Dovetail, or similar design and research tools

Additional Details

Location: 100% remote

Salary Range: $105,000-$130,000 annually, plus comprehensive benefits and annual company profit sharing.

Work Authorization: As we work on U.S. Federal Government programs, you must be a United States citizen and able to pass a public trust background check.

For People is an Equal Employment Opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, or veteran status.