WordPress Customer Support Specialist

Freshy, a leading NY- and DC-based WordPress web design agency, is looking to hire a remote, full-time customer support specialist

Roles and responsibilities

The candidate must have deep experience in web-related customer service and be highly motivated to do exceptional work.
This primary position is responsible for support desk questions, ongoing client relationship management, maintenance of Freshy client websites, and other troubleshooting and project work as assigned.
Freshy is seeking a candidate that will take initiative and will approach customer support requests with a positive attitude, efficiency, and precision in a fast paced environment.

Requirements

• 3+ years web-related customer service experience

• 3+ years of WordPress experience

• PHP, CSS, & HTML

• WooCommerce

• Advanced jQuery

• Excellent problem solving skills

• Excellent communication skills

• Ready to work in a fast paced environment

• API Integrations and experience with SSH Protocol (Preferred)

• Search engine optimization experience (Preferred)

• Customer support: 3 years (Preferred)

• Bachelor’s degree (Preferred)

Benefits

• 401(k)

• Flexible schedule

• Paid time off

• Hardware stipend

Salary

• Based on experience and location

Location

• This is a remote work position with working hours based on Eastern Time Zone (ET)