Customer Success Advisor (German, English and Polish)

We’re looking for a Customer Success Advisor who’s passionate about solving problems and supporting clients. In this role, you'll be the first point of contact for our users - handling inquiries and resolving issues via chat and email to help them reach their business goals.

As this is a technical support position, strong problem-solving skills, familiarity with digital tools, and a basic understanding of marketing trends and platforms are highly valued. You’ll guide customers through both the functional and technical aspects of our solutions - empowering them to succeed, not just use the product.

You'd be working according to schedule, from Monday till Sunday (5 days a week) in 8-hour shifts that start from 7 AM and finish at 7 PM.

About us:

GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board. We’re global, remote-friendly, and multicultural, yet we share the same values.

Main tasks: 

• responding to inquiries and educating our customers on our products by chat and email

• troubleshooting problems for customers

• coordinating solutions with IT and management

• helping customers build successful businesses

• handling onboarding calls with customers

You may be the perfect fit if you: 

• have strong language skills in English and Polish (fluent or native) and an intermediate level of German (minimum B2); additional languages such as Spanish, Italian, Portuguese, or French would be an asset  

• have online marketing know-how and a knack for understanding technical tools, platforms, or systems 

• are open to new experiences and ready to acquire new information at a fast pace

• have the ability to easily handle a number of interactions at the same time

• have superior verbal and written communication skills and are ready to master your speed-typing skill

• are an outgoing “people person” with an upbeat attitude

• are comfortable speaking with customers occasionally over the phone or via Teams calls

Salary range:

• 6,000 - 6,500 PLN gross/month on contract of employment + up to 1000 PLN commission paid upon reaching goals + additional bonus for weekend work

Extra perks include*: 

• home office set up - a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space

• private medical care for employees and their family members

• employee referral program - up to 10 000 PLN for recommending a friend

• corporate life insurance

• employee pension program (PPE)

• wellbeing and mental health culture - mental health helpline, sport card etc.

• modern equipment - most of our teams work on MacBooks

• English classes

• internal initiatives like webinars, knowledge sharing sessions, and more

*Some benefits may be available for the talents hired under the contract of employment, only.

Apply and enjoy our fully remote online recruitment process!  

1. Review stage: We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities. 

2. One-way video interview: We'll send you a link to the video interview to verify your level of English and technical acumen. 

3. Phone interview: We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us.  

4. Task: Show off your skills! We'll ask you to complete a brief task. We'll suit it to fit your skills and your calendar.  

5. Final interview: Tell us all about your experience, knowledge, and successes. Meet your future manager and see what’s in store for you.  

6. Offer: If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company! 

Magda is the recruiter responsible for this process – if you have any additional questions, feel free to contact her!