Customer Support Specialist

About Gigs

At Gigs, we're building the operating system for mobile services - a platform that enables tech companies to seamlessly embed connectivity into their products.

Just as Stripe enables businesses to embed a payment button into any product, Gigs enables businesses to add a connect button and issue SIMs with a single click or API call. From fintechs launching mobile services to HRIS platforms offering work phone plans, we automate phone plan provisioning.

We're solving complex technical, operational and regulatory challenges to make connectivity truly effortless. We've grown to a team of around 90 people across the US and Europe, bringing together an experienced team of early-stage engineers, product builders and business athletes from companies like Stripe, Airbnb and Shopify. We know what it takes to solve hard problems.

With almost $100MM in funding from Ribbit Capital, Google and Y Combinator, Gigs is one of the fastest growing tech companies. Building on our strong foundation, we’re looking for exceptional candidates who want to do the best work of their lives in a high-paced environment, surrounded by a highly talented, ambitious team.

You’ll be joining at an exciting inflection point in our company’s history. At sub-100 people and with a year of hyper-growth ahead of us, opportunity is abundant.

The Role

As our Customer Support Specialist, you’ll be the go-to person for our EU-based clients, guiding them through tooling and support training during onboarding and ensuring they’re set up for success. You’ll manage inbound cases independently, taking ownership of overnight queries, troubleshooting, and escalating issues when needed. You’ll also collaborate across teams to keep the customer journey smooth. Plus, this role has a lot of growth potential—whether you’re looking to move up within Support or explore other roles at Gigs in the future.

What You Will Do

• Help EU customers onboard smoothly, offering training on tools and support processes.

• Handle inbound customer cases independently, being the first specialist online after overnight hours, with confidence and care.

• Troubleshoot and escalate issues while keeping our brand standards front and center.

• Work cross-functionally with other teams to make sure we deliver a seamless experience.

• Explore growth opportunities within the Support team or other areas of Gigs.

What We Are Looking For

• 2-4 years of experience in customer support or a related field.

• A self-starter with the ability to handle cases solo, particularly for EU customers.

• Strong troubleshooting skills and a desire to learn technical systems.

• Clear, friendly communicator who embodies Gigs’ brand values.

• Eager to grow—whether within Support or in new directions at Gigs.

Remote Work at Gigs

At Gigs, we’re remote-friendly, with a strong emphasis on meaningful in-person collaboration. While most of our work is done remotely, we encourage our team to connect regularly in our hubs, whether for focused teamwork, customer meetings, or brainstorming sessions that drive creativity.

• Gigs Pads: Our hubs in San Francisco, London, and Berlin are vibrant spaces where Gigsters come together to connect, collaborate, and create. 

• Gigs Republic: Twice a year, the entire company gathers for in-depth team bonding, strategic sessions, and shared experiences to reinforce our culture and drive growth.

This blend of remote work and in-person collaboration ensures we maintain a dynamic, connected, and innovative team environment.

What We Offer

At Gigs, we believe in rewarding excellence. You’ll receive competitive compensation and stock options to ensure you are truly part of our growth. Benefits/additional compensation for this role may include stipends for upgrading your home office or work setup, learning and development budgets to support your career growth and a free phone and international data plan (naturally).

If you’re excited about pushing boundaries and helping us shape the future of telecom, we’d love to hear from you.

For more information on benefits, Gigs Pads, and life at Gigs, check out our Careers page.