Senior UX Researcher (Remote role, EST)

This is a remote role for candidates in the Eastern time board of the Americas (EST)

About the UX Research team

Research at Grafana Labs supports and enables teams through different levels of engagement. Our approach to research begins with a practitioner-led, researcher-supported model. Building on this model, our team drives strategic research efforts such as problem space exploration, helping to build understanding and activate shared learnings across teams and product offerings. Our aim is to elevate and accelerate the research our teams are already doing or want to be doing by offering tools, training, and resources through self-serve and advisory support.

What you’ll do

As the Senior UX Researcher, you will: 

• Empower cross-functional partners in UX, Product, and Engineering with insights, learning resources, and support to deliver the best user experience possible

• Conceptualize, design, and coordinate qualitative and quantitative research projects that inform long-term product vision

• Leverage your deep understanding of how discovery fits into the product development life cycle across multiple stages and at different levels of product maturity

• Coach and collaborate with designers on tactical research efforts (e.g., moderated/unmoderated usability studies, interviews) that gather evidence to ensure product decisions are made with sufficient insights from users and mitigate risk

• Create, maintain, and improve research processes and documentation to help operationalize Grafana’s research practice

• Prioritize diversity, equity, and inclusion in your work and create an environment of respect and belonging with colleagues and research participants

What you’ll bring 

• Practical experience with a wide variety of qualitative and quantitative research methods, techniques for synthesis, and testing tools. You should be comfortable with survey design and analysis.

• Demonstrated ability to make smart decisions about how and when to apply research methods based on solid understanding of their benefits and tradeoffs.

• Ability to embrace and thrive in a high-paced, changing, potentially ambiguous but highly dynamic culture.

• Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate technical concepts clearly and persuasively across different audiences and varying levels of the organization.

• Eagerness to continually learn, grow, and improve the craft of research.

• Comfort working in a remote-first company; communication is key. For us, working together means being collaborative, friendly, kind, and respectful. We operate by consensus —you can contribute to a discussion but then commit to the team decision.

• Ability to easily and clearly communicate in English (both written and spoken)

• Knowledge of Research Operations best practices and processes, and experience implementing these concepts is nice to have but not required

About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

A note about covid-19: All Grafanistas who wish to attend in-person events or travel for Grafana Labs must be fully-vaccinated.

Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.

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