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Payor Partnership Support Associate

About us: 

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered over 10 thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised over $100mm of funding from Transformation Capital, TCV, and SignalFire. 

What You’ll Be Doing: 

We’re looking for a first class Payor Partnership Support Associate who is passionate about improving the landscape for mental healthcare. This position will help directly improve our relationships with our payor partners and clients. You will be responsible for all aspects of intake and support related communications and resolutions. You will work with a remote team of 6-8 teammates and report directly to a Team Lead on our Payor Partnership team.  From day one, you’ll get exposure to what it’s like to build a business from the ground-up and you’ll be able to drive real impact.

 Your responsibilities will include: 

  • Answer live calls, emails and live chats from our payor partner clients within our team SLAs

  • Retain clients by rematching those who had an unfavorable experience

  • Booking appointments for clients and care coordinators

  • Ensure patient data in software is correct and most up to date, contacting the appropriate person for any inconsistencies

  • Complete outbound calls to prospective and existing clients

  • Stay current and up to date with any new workflows or partnerships Grow participates in

  • Meet with manager to discuss QA, accept feedback and improve communications

Salary range: Starting rate is set at $20/hour - 1099 temp to hire

You’ll Be a Good Fit If:

  • You lead with empathy, and prioritize customer value over everything else (working closely to find solutions that make their goals possible)

  • You are successful working independently and remotely, and adapt well to changing priorities and customer needs

  • You are available during West Coast hours (Pacific Time)

  • You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth

  • Bonus points if you have a track record of at least one year of successful customer-facing professional experience

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. 

Note: Please upload your resume in PDF format 


  • The chance to drive impact within the mental healthcare landscape from day one

  • Comprehensive health insurance plans, including dental and vision

  • Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):

    • Flexible working hours and location (remote OR in-office, your choice!)

    • Generous PTO 

    • Company-wide winter break 

    • Mental health mornings (2 hours each week)

    • Team meditation

    • Wellness Stipend

    • In-office lunch and biweekly remote lunch on us! 

  • Continuous learning opportunities 

  • Competitive salary 

  • The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities 


This job is closed
But you can apply to other open Remote Customer Support jobs