Population Health Strategy & Operations Senior Manager

As a Population Health Strategy & Operations Senior Manager, you will focus on the operational effectiveness of our Population Health programs. The ideal candidate balances long-term strategic thinking with deep operational expertise and is motivated by execution. Think of this role as the key operating partner for our Population Health businesses - you will lead team meetings, drive focus around key priorities, track daily and weekly metrics of business performance, and drop in deep across the team on key initiatives. You will turn messy, cross-functional work into actionable plans, leverage AI to drive team efficiency, and conduct deep-dive operational assessments to identify and implement efficiency drivers. This role is an individual contributor reporting to the Senior Director, Population Health Strategy & Operations.

Responsibilities

• Lead Operational Testing & Experiments: Drive ops testing for Care & Case Management (CCM) and navigation teams, including things like AI calling pilots, abbreviated intake pilots, and deep assessments to improve operational value.
• Manage Cross-Functional Projects: Turn cross-functional work into owned, executed plans. Drive audit, transition, and staffing workstreams. Manage project timelines, milestones, and KPIs.
• Data-Driven Reporting: Own daily and weekly business readouts for the CCM business and ensure metrics and reporting remain accurate and honest. Work closely with the data team to find the correct leading indicators for operational changes.
• Leadership Support: Lead daily huddles for the CCM leadership team and act as a connection point between clinical services.
• Operational Deep Dives: Conduct deep dives into team operations — including shadowing navigation and CCM teams — to determine where bottlenecks exist and develop tests to resolve these issues.
• Population Health Strategy: Own the execution of key Population Health margin projects, including developing strategies for secondary clinician utilization and overall clinical operations improvement.
• Uplevel Team with AI: Identify opportunities to make the team more efficient and effective through the use of AI productivity tools and automation.
• Product Partnership: Be the voice of operations for the Population Health team with product partners, developing the right new product features that work with how the teams need to operate to drive outcomes.
• Risk Mitigation: Anticipate program risks and develop mitigation strategies; identify potential risks and assess their impact on projects.

Required Qualifications

• At least seven years of experience in a fast-growing business managing cross-functional projects.
• Operationally minded: proven ability to analyze a process, identify logjams, and develop tests to resolve issues.
• Strong modeling skills: proficiency in Excel to build robust models.
• Proficiency with AI productivity tools to enhance efficiency, streamline workflows, and accelerate deliverables.
• Ability to organize, delegate, coordinate, consolidate and prioritize multiple simultaneous tasks in a team environment.
• Excellent oral and written communication skills.
• Excellent interpersonal and problem-solving skills.
• Comfort with data analysis (experience with Looker preferred).
• Healthcare experience preferred.
• Bachelor's degree required.

The base salary range for this full-time position is $147,940 – $198,984 per year in the United States. This posted range reflects the portion of the internal salary band currently funded for new hires in this role across standard labor markets (Zones A–C).

Benefits & Perks

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies
• Work-From-Home reimbursement to support team collaboration home office work

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We're on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical.