Product Manager

YOUR OPPORTUNITY

As a Product Manager at InMoment, you will play a pivotal role in overseeing the entire lifecycle of our products, from conception to release. Your responsibilities will span across product analysis, planning, quality assurance, testing, and eventual release. You will collaborate closely with cross-functional teams including development, design, marketing, and sales to ensure that our products meet the needs of our customers and align with our business goals.

WHO WE ARE 

At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment and its brands (ReviewTrackers, Lexalytics, and Wootric) you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:

• Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling  the contact center). 

• Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.

• Integrating an AI powered approach to eliminating data silos and leveraging intelligence. 

Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.

WHO YOU ARE

• Four plus years of progressive experience in Web/SaaS product management

• Passion for continual growth of growing your product instincts and empathy

• Data-driven approach to scope and priority management

• Nerd out with your exceptional communication and organization skills

• Working knowledge of SQL, Excel-based analysis

• Working knowledge of PivotalTracker, Trello or equivalent project-management software

• Team mentality to do what’s best for the product and our customers

• Comfortable making decisions without complete information

• Be open and flexible to jump in wherever help is needed

WHAT YOU’LL DO

• Craft and execute on a vision and roadmap shaped by your ever evolving understanding of customers and their need for progress

• Figure out what our customers need - customer interviews, surveys, analyze their behavior and incorporate ideas from competition.

• Create and maintain the product backlog - Work with the team to define, groom, and execute epics and features that drive the most enterprise value

• Communicate and coordinate - Work with designers, engineers, and cross-functional stakeholders to ensure features, epics and releases are well communicated, understood, and adopted by our customers.

WHAT YOU’LL GAIN 

• Unlimited PTO - We encourage all employees to recharge! 8 paid holidays + 2 floating holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks

• Medical with FSA and/or HSA (which includes an employer match up to $1,500) 

• Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava

• 401(k) Retirement matches dollar-for-dollar for the first 2%, and then 50 cents on the dollar for the next 4%.  There is a 2-year vesting period for the employer contributions

• Access to financial counseling through WellCents

• New Hires are eligible for benefits on the first of the month following their hire date. 

• No cost life insurance, short and long term disability

• Robust Employee Assistance Program with podcasts, training, webinars and counseling.

• Autonomy - We trust our employees and offer an extremely flexible work schedule

• Fun, innovative, collaborative and supportive working environment

• Inclusion and Diversity teams - Women of InMoment and InMovement

• Employee rewards and referral programs with generous payouts

At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.

About InMoment

InMoment's Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology and industry expertise.