Required Skills

Innovecs Games is a standout division of Innovecs consisting of the Game Development Studio and iGaming Development Studio. It epitomizes the spirit of innovation and technology-driven excellence in the gaming industry. With an impressive track record of 8 thriving years, our studio has delivered over 300 games through the hearts and minds of more than 200 developers.

We create solutions for over 100 clients, helping their businesses excel in 10 countries worldwide. We pride ourselves on our global presence and expertise, having business units in 6 locations and engineering centers in Hungary, Poland, and Ukraine. Our client-centric mindset focuses on individual needs and responsive service to foster growth and transformation.

About the client

USA game development and distribution company. It is a provider of an iGaming platform that empowers innovative game developers to develop gaming products quickly and secure their route to market from a single integration.
What makes the project stand out:
– Provides unique virtual content, third-party games, and platform services to many of the world’s leading online operators, including William Hill, Ladbrokes, and Corals;
– In 2018, the company was acquired by a global commercial supplier of gaming products;
– They have 11 data centers maintained globally;
– 100+ casino operators use the platform;
– Daily turnover is over USD 30 mln.

Our value to you:

Flexible hours and remote-first mode
Competitive compensation
Complete Hardware/Software setup – anything you need for work
Open-door culture, transparent communication, and top management at a handshake distance
Health insurance, vacation, sick leaves, holidays, paid maternity/paternity leave
Access to our learning & development center: workshops, webinars, training platform, and edutainment events
Virtual team buildings and social activities to celebrate the Innovecs lifestyle

Innovecs is a global digital services company with a presence in the US, the UK, the EU, Israel, Australia, and Ukraine. Specializing in software solutions, the Innovecs team has experience in Supply Chain, Healthtech, Collaboration Tech, and Gaming.

For the fifth year in a row, Innovecs is included in the Inc. 5000, the list of fastest-growing private companies in the US, and a ranking of the best global outsourcing service providers by IAOP. Recently, Innovecs was honored with the prestigious Global Good Awards for the Employee Engagement & Wellbeing, won gold at the Employer Brand Management Awards, and was included in the Global Top 100 Inspiring Workplaces Ranking.

Let's make some great games together! Drop your resume and join our team.

Requirements

At least 2 years experience in computer/software problems or bug fixing.
Experience with Jira Service Desk.
Experience with REST, web services, SOAP, and diagnostic clients used to troubleshoot web-based APIs.
Relational database & SQL knowledge.
Experience in Linux based OS on the user level.
Strong personal commitment to quality service.
Solid software troubleshooting skills.
Ability to work outside standard business hours as needed on priority tasks.
Comfortable communicating verbally in both small and large groups.
Experience testing/troubleshooting in mobile platforms (iOS).
Attention to detail and interest in growing skillset.
Outstanding technical communication skills.
Excellent/Proficient verbal and written English.

Responsibilities

Receive, prioritize and resolve inbound requests through email, Slack/Teams, meetings or other means.
Track tickets until successfully resolved, and document all the requests and solutions.
Work closely with the Engineering teams to appropriately escalate requests and resolve complex issues.
Ensure strong customer satisfaction by building partner relationships, providing clear communication and excellent service.
Accurately configure games according to requirements and conduct thorough testing pre-release on internal environments and post-release on external environments.

Middle Technical Support Specialist / Operation Specialist