Content Developer

Company Description

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate. We empower leaders from over 32,000 organizations to make timely and intelligent decisions. Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics. We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance. Learn more at insightsoftware.com.

Job Description

insightsoftware is looking for a talented Content Developer to help create and build out modern documentation and user aids for insightsoftware products. You will be a core part of the Product Management team working closely with Engineering, Support, and Customer/Partner Enablement to create resources that don’t just document what the product does but accelerates a user from novice to power user. Customer and partner performance is critical to insightsoftware and the tools you will build will create a powerful impact on adoption. A successful candidate must have the ability to work with a team, but also excel independently, and effectively work in a fast-paced environment with tight deadlines while consistently delivering high quality work. 

• Work with product managers and engineers to produce and maintain world-class documentation, including user guides, integration guides, release notes, and online help. 

• Learn complex concepts and communicate the information in a way that is engaging and understood by users. 

• Continuously update content with current information and ensure consistency in training documentation across insightsoftware. 

• Research, write, edit, and revise content that is both engaging and accessible to user personas with both non-technical and technical backgrounds. 

• Maintain tracking to ensure deadlines are met and client deliverables are received on time. 

• Action customer feedback on documentation to improve usability 

Qualifications

• Bachelor’s degree and technical writing or equivalent experience

• Fluency in the English language, styles, and conventions, with the ability to master technical concepts and explain them in terms appropriate for the target audience.

• Knowledge of HTML, XML, Qlik, and related technologies

• Excellent written and verbal communication skills, including the ability to collaborate with others in writing, editing, and reviewing large or complex documents

• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment

Additional Information

Non-technical skills

• Organised and self-motivated, willing to learn

• Knowledge of financial services, banking or accounting concepts is a plus

• Strong written and verbal communication skills with the ability to present technical information and negotiate trade-offs with a variety of audiences

• Patience

• Readiness to contribute to discussions and steer the team to continuously improve, both technically (how the code is designed, or how the product is architected) and process-wise (how we interact as a team)

At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located.

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.