Customer Success Agent - Expert

About us:

At iVisa we believe that traveling should be simple. That’s why over 1.1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 100% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

The Global CSA at iVisa is expected to be a subject matter expert in one of iVisa’s products, and an expert in the field of international travel, being able to provide answers to customer questions and proactively assist in preparing documents for travel.

Why iVisa?

• Collaborative, friendly, and diverse culture. We have a dynamic and international environment, with flat hierarchies and super cool coworkers.

• Rest and Relaxation. PTO for everyone and Unlimited PTO to managers and above.

• Work from anywhere: remote-first company but we also have the opportunity to meet each other every Q.

• Mental wellness sessions (with a certified psychologist).

• Training Allowance. An excellent learning platform to encourage your professional development.

• Extended Family Leave policy: all birthing parents, non-birthing parents, and adopting parents are eligible.

• Run in a highly tech-minded company with top of line tools and make a real impact.

• Join us in our commitment to the planet and sustainability. For every iViser, we plant one tree, enabling you to be part of our environmental initiatives.

As a Customer Success Agent Expert, you'll be responsible for:

• Provide support to customers via Intercom (chat and email) with KPIs and occasional phone support throughout the shift.

• Seek to improve customer satisfaction with each conversation.

• Ensure the recent update is documented in our internal systems by maintaining active communication side-by-side with other departments like processing agents.

• Attend all meetings as scheduled.

• Become SME (subject matter expert) in one (1) iVisa processing area, and one (1) iVisa product.

What will make us CHOOSE YOU?

• +1 year in bilingual customer service.

• Want to grow in iVisa and go the extra mile to learn and provide the best service to our customers.

• Have excellent communication skills and the ability to generate empathy.

• Are empowered and full of energy to challenge the status quo.

• Are open to taking on new challenges and working in an environment of constant change due to our accelerated growth.

• Want to be a fundamental part of building the team and the foundation for the iVisa experience.

• Advanced English level.

iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.