Senior Privacy & Compliance Specialist

We are seeking an experienced Privacy & Compliance Specialist who is looking to be involved with a hands-on approach to addressing privacy/compliance challenges. Jane stores healthcare records for millions of patients across numerous jurisdictions and we’ll be expecting you to help strengthen the privacy and compliance function at Jane in order to help us live out our mandate of ensuring that data is handled only by authorized people, that data is used responsibly by the people who have access, and that the whole Jane team is engaged in maintaining the responsible usage and privacy/security of the data. This is a role that offers both technical challenges and the opportunity to put your collaboration skills to work, as we’ll expect you to use your expertise to help shape how the organization thinks about privacy. The right kind of person for this role will be comfortable using their detail abilities to carefully interpret legislation, while also using their empathic abilities to craft solutions and emails that have our customers’ interests at heart.

Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Jane’s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. We’d never claim to be perfect, but we’re working hard to listen to our people and improve each day.

We really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, you’ll have a better idea if this might be the kind of company you want to be part of.

Before we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although we’ve grown, still to this day, we’re rooted in solving clinics’ problems and making sure we don’t lose sight of Jane’s vision.

We have remained profitable for the past seven years, we’re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.

We’re not a clock-in clock-out system-type environment. With that being said, we’re not going to paint the picture of a perfect environment either. We’re a company that’s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we don’t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.

With all that to say, if you’re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.

Compensation Expectations for the Role

Jane’s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $97,600 and a maximum annual salary of $152,400. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, we’ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $115,900 to $121,900.  It's also possible to join Jane at a salary above or below this, which would mean a salary below $115,900 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $121,900 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that you’ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.

More information on Jane's benefits package can be found here 

The impact you could have...

• Providing guidance to the Jane Team when it comes to assessing privacy risk when making decisions

• Helping our Support team (and customers directly) through tricky and often high-stress privacy/legal situations, meaning that you’ll have the opportunity to have big impact in our customers’ days

• Proactively research privacy legislation to see how it impacts the services we deliver in different jurisdictions

• Collaborate with engineering and product management teams to integrate privacy measures into the development lifecycle

• Communicate needed product changes, including advocating for security and privacy improvements in the product based on customer feedback and regulatory / legal requirements

• Contribute to the continuous improvement of Jane's privacy/compliance frameworks, policies, and procedures, ensuring alignment with industry standards and compliance requirements

• Manage relationships with vendors and external partners to enhance Jane's privacy/compliance capabilities

The experience we feel we need...

• Professional Experience in Privacy and Compliance

• At least 3 years of experience with dealing with legislative information, with at least 2 years giving privacy guidance, ideally with some of that experience at a software company that has privacy impacts across multiple jurisdictions

• Comfort in reading legislative and regulatory documents (e.g., paralegal, graduate work in history, etc)

• Experience with translating these documents into language that non-privacy people can understand

• Technical Expertise

• IAPP certified or other compliance certification (eg., ISACA, ISC2-CGRC, etc)

• Hands-on experience with guiding companies through the implementation of privacy and compliance frameworks SOC2, GDPR, etc)

• Proficiency with helping teams assess privacy/compliance risk (e.g., the completion of Privacy Impact Assessments)

• Experience with responding to privacy breaches

• General familiarity with data security practices that reinforce privacy

• Communication

• Excellent communication skills, capable of translating privacy concepts for diverse audiences (e.g., explaining to customers how Jane adheres to a particular privacy framework)

At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.

We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.

We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.