Support Engineer (Web Scraping & Proxies)

About Massive

Massive is a fast-growing proxy infrastructure company. We’re looking for a technical support engineer to help our customers succeed with web scraping and proxy usage.

Responsibilities

✔️ Support users with proxy setup, scraping tools (Scrapy, Puppeteer, Selenium, etc.) ✔️ Troubleshoot issues like IP rotation, CAPTCHA, geo-targeting ✔️ Create help docs, blog posts, and best practice guides ✔️ Collaborate with engineering on platform improvements ✔️ Ensure customer success and satisfaction

Requirements

✔️ 2+ years in web scraping and proxy networks ✔️ Strong debugging and support skills ✔️ Excellent written English ✔️ Self-directed and proactive ✔️ Bonus: blog writing, test validation, residential proxy experience

Why Join Massive?

• Fully Remote You work best when you work where you want. We support a fully remote team so you can live and work where is best for you.

• Work from Home Stipend Being a fully remote team, we want to ensure your home office is comfortable. We provide a $500 WFH stipend to get your space upgraded!

• Unlimited Vacation Take the time you need: relax, rest and recover! We want our team working at their best so take the days you need.

• Health Insurance Our team is our most valuable resource so we do our part in helping cover health insurance for all team members. We offer different benefits based on if you are located in the USA or International.

• Health & Wellness Benefit We care about your well-being. Every team member receives $50 per month toward health and wellness, whether it's for fitness, mindfulness, or self-care.

• Continuous Learning We believe in always growing. That's why we provide $50 per month toward education: online courses, books, or workshops to keep your skills sharp.

• Access to Cutting-Edge Tools As part of our mission, you'll have access to the latest AI and technology tools, helping you stay ahead and do your best work.