About Mathematica

Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development.

Mathematica offers our employees competitive salaries and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength.

Read more about our benefits here: Benefits at a Glance.

Primary Duties and Responsibilities

The Business Operations Specialist supports and coordinates core operational processes, governance workflows, and cross-functional initiatives that contribute to effective program execution across the organization.

This role supports key operational functions—including project review (PR) processes, scheduling coordination, and documentation management—and identifies opportunities to improve efficiency, consistency, and data quality. The Specialist works across teams to coordinate stakeholders; support streamlined workflows and contribute to process improvements and workflow automation. The role also supports Client Experience (CX) initiatives and performance measurement activities, including KPI maintenance and reporting, to support organizational insight and continuous improvement.

Core Responsibilities

Initiative Operations & Governance

Coordinate and support execution of project review (PR) processes across initiatives, including timelines, materials, and stakeholder participation
Serve as the primary point of contact for PR-related coordination and communication; route issues to appropriate stakeholders for resolution
Monitor operational issues (e.g., support tickets), while coordinating resolution with appropriate stakeholders and escalating risks as needed
Maintain established governance workflows and support consistency and compliance across operational processes

Client Experience (CX) & Operational Insights

Support the development and delivery of Client Experience (CX) initiatives, including survey deployment, response tracking, and data management
Review and analyze CX data and operational metrics to identify trends, and potential areas for further review
Contribute to the development of CX-related materials, including training content, communications, and documentation
Summarize CX insights and support implementation of approved process and operational improvements

KPI Development & Performance Monitoring

Support the maintenance and periodic refinement of key performance indicators (KPIs) across Business Operations, including risk management and client experience metrics
Compile, maintain, and prepare routine KPI reports to support leadership visibility and decision-making
Apply established KPI definitions, data sources, and reporting standards consistently
Identify and recommend opportunities to improve reporting efficiency within established performance-measurement processes

Scheduling & Resource Coordination

Develop and maintain schedules across initiatives and operational workflows based on established priorities, timelines, and resource availability
Identify scheduling conflicts and workflow bottlenecks and coordinate resolution with relevant stakeholders
Recommend improvements to scheduling practices to increase efficiency and visibility for stakeholders

Documentation & Process Standardization

Capture and document key decisions, risks, outcomes, and client-facing materials, using established standards for clarity, accuracy, and consistency
Maintain standard operating procedures (SOPs), templates, and documentation, and recommend updates to support consistency and accessibility across teams

Process Improvement & Operational Excellence

Identify potential gaps and inefficiencies in operational processes and support implementation of approved improvements
Support the maintenance and continuous improvement of assigned operational processes across initiatives

Systems & Workflow Automation

Develop and maintain workflow automations and system configurations using established tools and requirements (e.g., Power Automate, SharePoint)
Assist with translating defined business requirements into workflow configurations that reduce manual effort and improve data accuracy
Identify system usability issues and recommend improvements or integration needs to appropriate stakeholders

Stakeholder Engagement & Communication

Coordinate with cross-functional teams regarding established priorities, timelines, and deliverables
Communicate process updates, expectations, and timelines clearly, and follow up with stakeholders regarding assigned actions
Build effective working relationships and provide support to users adopting updated processes and tools

Required Qualifications

Bachelor’s degree (BA/BS) required; equivalent combinations of education and relevant work experience will be considered
3–5 years of experience in business operations, project operations, or a related field
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and SharePoint
Experience with workflow automation tools (e.g., Power Automate)
Experience with process documentation and supporting workflow development
Familiarity with data analysis, routine KPI reporting, and established performance measurement processes
Experience supporting Client Experience (CX) programs, including survey tools, response analysis, and feedback synthesis
Strong written communication skills, including experience developing training materials, operational documentation, and stakeholder communications
Ability to organize and summarize information clearly for operational use

Business Operations Specialist (Remote Eligible)