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Executive Assistant - Support & Customer Success

Description

Mediavine is seeking an experienced, multi-faceted Executive Assistant to join our Support & Customer Success team. 

About Mediavine

Mediavine is a fast-growing advertising management company representing over 10,000 websites in the food, lifestyle, DIY, and entertainment space. Founded by content creators, for content creators, Mediavine is a Top 20 Comscore property, exclusively reaching over 125 million monthly unique visitors. With best-in-class technology and a commitment to traffic quality and brand safety, we ensure optimal performance for our creators.

Mission & Culture

We help content creators build sustainable businesses. From educational tools and cutting-edge plugins to ad technology that maximizes earnings without slowing down your site, our motivation is ensuring your brand and business grow in every respect.

We are striving to build an inclusive and diverse team of highly talented individuals that reflects the industries we serve and the world we live in. We are committed to creating a culture where everyone feels welcomed. We are looking for individuals that will challenge us to continuously evolve and make Mediavine the employer of choice for people of all backgrounds. We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position.

Diversity and inclusion aren't platitudes to us; we take them seriously. Have a look at our team and read through our blog posts to learn more about our values and to discover if Mediavine is the place for you!

Position Title & Overview:

The Executive Assistant provides high level executive support in a one-on-one working relationship. Serving as the primary liaison for internal and external contacts on all matters, the Executive Assistant organizes and coordinates scheduling, outreach and oversees special projects. You must be creative and enjoy working within a fast pace, dynamic environment that is results-driven and people oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations and maintain an effective balance among multiple priorities. The Executive Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion. 

To be successful in this role, you are a proactive problem solver, skillful in the execution of administrative activities, an exceptional communicator with meticulous attention to detail, organization and process. The ideal candidate is focused, capable of managing dynamic priorities and has a pulse on what matters most day to day. Ultimately, you will contribute to the efficiency of our business by providing personalized and timely support to the SVP.

Essential Responsibilities:

  • Be a trusted partner to our SVP of Support & Customer Success, organizing current needs, anticipating potential conflicts, and handling sensitive business information as needed to drive efficiency

  • Manage and maintain a high volume calendar which includes scheduling, organizing and supporting a complicated and sometimes hectic schedule

  • Ensure the SVP’s time is aligned with their priorities through demonstrated understanding of the business

  • Track, monitor, and guide progress of projects, tickets and action items to ensure they remain on course and are completed with respect to deadlines and organizational developments

  • Proactively coordinate virtual, onsite and offsite meetings/events, or team building activities including all aspects of meeting logistics as needed (technology, food, etc.)

  • Assist in drafting important documents and preparing meeting materials including assisting with presentations and other meeting related material

  • Attend meetings with the SVP and/or other department leadership, taking note of action items and informing teams of key takeaways 

  • Manage all inbound communications to ensure items are delegated to others when appropriate and priority issues get the attention of the executive in a timely manner

  • Ensure consistent and efficient interaction with other colleagues across the company; demonstrating poise and tact under pressure, handling matters with sound judgment and respect

  • Research and develop an understanding of the Adtech industry on various topics including industry trends, current events, competitors, etc.

  • Provide support for Mediavine sponsored events attended by the SVP and their team or otherwise as needed in collaboration with MarComm

  • Manage all travel scheduling and arrangements, ensuring the SVP is aware and updated on itinerary changes during travel, and prepared upon arrival to include last minute travel arrangements

  • Find solutions to improve efficiency and organizational practices

  • Support in adhoc related tasks as needed for overall Support & Customer Success team

  • Required travel on an as needed basis, for our annual All Hands Retreat, Team Retreats/Meetings and/or industry events/conferences (approx. 30%)

Requirements

Location: 

  • Applicants must be based in the United States

Application Deadline:

  • Application deadline is 2/13/2024

  • Additional applicants can be considered for future opportunities

You Have:

  • Bachelor’s Degree in Business, or related field is preferred

  • 7+ years of progressive experience in executive assistance 

  • 3+ years of experience providing executive support to executives in a remote capacity 

  • Strong experience utilizing Google Suite and Slack in a professional setting, required

  • Experience with productivity tools such as Notion, preferred

  • Experience using Mac computers and Apple software in a professional setting required

  • Experience with the setting up and management of virtual meetings and tools e.g., Google Meet, Zoom,etc

  • Experience providing concierge level support (remote or in person as needed) for executive travel and events

  • Deep experience building presentations, maintaining reports and drafting/editing documents/communications 

  • Ability to pick up new tools and softwares quickly; tech Savvy

  • Excellent verbal and written communications skills -  you're comfortable setting and accepting direction over email/Slack (either 1:1 or with a large group), well versed in fast pace communications

  • Excellent ability to build relationships with key stakeholders, understanding their needs and working styles; knowing how to coordinate people to get things done

  • Ability to handle direct feedback; accountable with a willingness to grow and learn from mistakes

  • Ability to work in a fast-paced environment, prioritize and perform a variety of tasks with little supervision, a strong sense of urgency, and a positive can-do attitude

  • A team-oriented approach to work, with the ability to effectively collaborate with all levels of staff 

  • Experience working with discretion and confidentiality as appropriate 

  • Keen attention to detail and accuracy

  • Ability and willingness to assist outside of standard work hours as needed

  • Ability to travel up to approximately 30%

Benefits

  • Remote work environment

  • Travel opportunities

  • Comprehensive benefits including 401k, Health, Dental, and Vision insurance

  • Learning allowance

  • Generous Vacation/Time off policies

  • Additional side benefits such as home-office upgrades, tuition reimbursement, paid gym memberships and wellness retreats, upgraded flights, cool swag and more

  • Company match charitable donations

Mediavine is an Equal Opportunity Employer

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