Billing Analyst I

About Mixpanel

Mixpanel is a leading product analytics software company, currently helping the world answer 81 million product questions every year. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users across web and mobile platforms.

Powerful, flexible, and easy-to-use, Mixpanel enables teams to learn from their user data and innovate rapidly in creating winning products. Today, we serve nearly 7,000 paying customers through seven offices globally in our quest to provide the most in-depth product analytics that everyone can use and trust.

About the Billing Team

Mixpanel’s billing team is responsible for accurately provisioning and invoicing our customers based on the specific requirements of their contracts and our systems. The team also ensures that revenue is recorded accurately, in accordance with GAAP, and in compliance with our internal policies. The team is currently located across California and Spain, expanding to other geographies in Singapore.

About the Role

We are looking for someone who is able to apply critical thinking and problem-solving to unique billing and contract scenarios. Who is comfortable working with ambiguity, able to adjust to priority changes in rapidly changing environment. An effective Billing Analyst would have the ability to take initiative, work flexibly and with a sense of urgency. They can work independently and collaboratively with their team and across different functions efficiently and effectively.

Responsibilities

• Maintain a set of assigned customers - creating customer accounts, including contract plan provisioning, adjustments, account reconciliation, creation of sales orders, journal entries, invoices, credit memos, and refunds on multiple software platforms

• Review contract terms and details to ensure it complies with billing policies and finance procedures

• Ensure all finance policies are always followed and adhered to and when exceptions are made ensure all required documentation is obtained

• Managing tickets (via Zendesk) and emails to ensure timely issue resolution for customer and internal inquiries related to billing

• Work with Customer Support, Sales, Deal Desk, and Collection teams for customer billing-related questions

• Participate in the monthly closing tasks and annual audit requests

• Assist with the development, introduction, and maintenance of policies and procedures

• Perform other duties as assigned

We're Looking For Someone Who Has

• Bachelor's (or equivalent degree) in Accounting (or related field)

• 3+ years experience with Billing (high-tech, Cloud or SaaS experience desirable)

• Solid computer skills required, including MS Excel.

• Internal and customer service focus with strong written communication skills

• Strong problem-solving and analytical skills

• Demonstrated ability in process flows, problem-solve, and produce results

• Ability to learn new applications quickly and easily

• Exceptional attention to detail and accuracy

Nice to Haves

• Advance MS Excel

• Netsuite, Salesforce, Zendesk, ASC 606, GAAP

Compensation

The duration of this role is 6 months. The base compensation for this short-term employment position for 6 months is $36,000 - $44,000 across the United States. 

Our salary ranges are determined by role and level and are benchmarked to the SF Bay Area Technology data cut released by Radford, a global compensation database. The range displayed represents the minimum and maximum base for new hire salaries for the position across all of our US locations. To stay on top of market conditions, we refresh our salary ranges twice a year so these ranges may change in the future. Within the range, individual pay is determined by experience, job-related skills, qualifications, and other factors. If you have questions about the specific range, your recruiter can share this information.

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care

• Mental Wellness Benefit

• Generous Vacation Policy & Additional Company Holidays

• Enhanced Parental Leave

• Volunteer Time Off

• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

please note that benefits and perks for contract positions will vary

Culture Values

• Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose

• Customer Focus: Our customers’ success is our success

• Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business

• Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives

• One Team: We can’t win without each other

Why choose Mixpanel?

We’re the leader in product analytics and have raised $277M from prominent investors like Andreessen-Horowitz, Sequoia, YC, and Bain Capital. Over the years, we’ve seen a spike in our leading indicators—signups and weekly active users—which have directly translated to revenue growth. Recently, we secured a $200M Series C growth investment from Bain Capital to accelerate our product development, expand our reach to customers, and more. Our award-winning teams make our continued growth possible by finding creative solutions to ever-changing challenges with scaling, reliability, design, and service. Today, we’re the only company single-mindedly focused on enabling the world’s most innovative companies to use data to uncover insights about their customers to build better products.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Refer a Friend!

Refer a friend through the Mixpanel Non-Employee Referral Program and you could receive a one-time referral payment up to $3,000! The program is open to persons unaffiliated with our business to assist Mixpanel in attracting, hiring, and retaining the very best talent. To submit a referral, please complete this form.