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Company

Senior Program Manager

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack’s Public Relations Management (PRM) platform enables organizations to build relationships with the media, manage crisis risk and demonstrate PR’s impact on business outcomes.

Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do.

We’re looking for an experienced and collaborative Senior Program Manager to join our Product Team.

Reporting to the VP of Product, you'd join a 20-person Product team consisting of product managers, product operations, and product designers, all motivated to build a best-in-industry solution. As a Sr. Program Manager, you will work cross-functionally with Product, Engineering, Editorial and GTM teams to orchestrate and communicate product releases, demos, GTM launch activities, etc. You will also lead Product, Engineering, and Editorial quarterly and annual planning, OKRs, and success tracking and you will own various company and tech department deliverables that clearly articulate objectives, key milestones, product roadmap, and more. Finally, you will lead and individually contribute to driving forward other high-impact programs/initiatives at the Tech or even company level.

What you’ll do:

  • Lead quarterly and annual product development planning, objectives, and key metric tracking

  • Define plans, track progress, and communicate product roadmap, upcoming releases or key milestones, scope, risk assessment, demos, GTM launch activities, etc

  • Partner with and support the various enablement functions to design, build, and execute initiatives and projects that impact go-to-market teams across the business

  • Partner with cross functional teams on managing and communicating progress/blockers against strategic projects

  • Collaborate cross functionally to create and present regular product deliverables for All Hands, Quarterly Planning, Weekly and Monthly Department Updates, and more

  • Provide regular updates and comprehensive reports to senior leadership on program status, achievements, and challenges.

  • Lead other high-impact programs/initiatives that arise ad hoc to support Product or greater Tech org

  • Track, report and optimize tech team velocity and other key delivery metrics

  • Execute clear communication plans using appropriate channels, and publish high-quality documentation as needed

  • Measure project performance using appropriate systems, tools and techniques

  • Contribute to strategic decisions with Program, Product, Design and Engineering teams

  • Promote product and greater tech org spirit, collaboration, and engagement

If the details below describe you, you could be a great fit for this role:

  • 5+ years experience of planning, tracking and monitoring multiple projects across multi-disciplinary teams including Engineering, Product, Design, QA, and IT

  • 5+ years proven work experience in managing complex projects for the full lifecycle

  • Experience working with GTM and Enablement Teams

  • Experience working directly with product, UX & engineering teams

  • Highly organized with an impeccable attention to detail

  • Can lead projects and make decisions limited supervision and direction

  • Comfortable with ambiguity, can turn incomplete or even conflicting inputs into clear plans

  • Experience identifying & implementing scalable solutions to systemic challenges

  • Clear communicator (both written & verbal) who can facilitate dialogues with senior stakeholders and drive toward outcomes

  • Ability to clearly communicate technical concepts to both technical and non-technical audiences

  • Able to communicate with various stakeholders at all levels of the organization

  • Flexible and willing to adjust and adapt to changes in timeline and priorities

  • Embrace an open, candid, and respectful work environment.

Interview Overview 

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

  • 30 min interview with a member of our Talent Team

  • A 1 hour zoom interview with the hiring manager 

  • Skills assessment (2 hours max) 

  • Peer interviews with several team members

  • Final call(s) with executive team member(s) 

Salary

Total compensation for this role is between $135,000 and $151,000 OTE, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with you as a candidate.

Why Muck Rack?

Remote Work, Forever. We’re a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership. We build culture through virtual and in-person team bonding opportunities including team lunches, friendly competitions, and celebratory events!

Transparent Compensation. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market. Depending on the role, we offer either a standardized bonus program or attainable commission structure and an opportunity to earn equity in the company. All employees are eligible for our 401(k) plan* with employer contributions.

Health & Wellness*. Muck Rack provides comprehensive health, dental, vision, disability and life insurance for employees and their families. We offer a high-deductible health plan with 100% premium coverage for individuals, as well as a range of other plan options. Our team also has access to 24/7 Virtual Care, an Employee Assistance Program, employer-funded HSA contributions, and other pre-tax benefits. Team members have access to a quarterly wellness stipend and a free Headspace subscription.

PTO and Family Benefits. Our team enjoys 4+ weeks of off-the-grid PTO, plus paid sick/mental health days, summer Fridays, and 13 paid holidays. In order to combat Zoom fatigue and allow for deep work without interruption, we have implemented “No Internal Meeting Fridays” year round. We also provide up to 16 weeks of fully paid parental leave.

Personal & Professional Development. We grow talent by creating internal pathways for advancement and promotion. Muck Rack conducts bi-annual performance reviews, hosts team-wide workshops, and offers management training and leadership training opportunities. We also provide unlimited subscriptions to L&D platforms including Coursera & O’Reilly, as well as 2 additional days of PTO to dedicate to learning and development.

Culture of Inclusion. We know that diverse perspectives breed innovation and help us better serve our customers. We are committed to ensuring employees feel their identities are valued and that people of all backgrounds and points of view are treated equitably.

Customer-First. Founder-controlled means we have the freedom to be nimble, highly collaborative and innovative, building forward-thinking products that enable 3,000+ companies around the world to build trust, tell their stories and demonstrate the unique value of earned media.

*These benefits are specific to US-based employees. In some, but not all, cases we are able to offer equivalent benefits to employees located outside of the United States.

While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function. If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence.

If you're excited about an opportunity at Muck Rack but your experience doesn't align perfectly with the requirements of the role outlined here, please don't let it stop you from applying. We're committed to building a diverse and inclusive workplace, and we want to hear from you. You may be a great fit for this role or another position on our team. We deliberately encourage individuals from all backgrounds, including race, gender identity, sexual orientation, and disability status to apply for positions. We are an equal opportunity employer and we're committed to a fair and consistent interview process and candidate experience.

 

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