Inside Sales Representative (Customer Expansion)

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Location: While this role is open to remote candidates across Mexico, team members located within 80 kilometers of Nextiva's Guadalajara office are expected to work onsite to support collaboration, speed, and execution.

Drive Customer Growth. Deliver Better Outcomes.

As an Inside Sales Representative (Customer Expansion), you'll drive revenue growth within Nextiva's existing small business customer base. This is a high-velocity sales role where you'll proactively reach out to customers, uncover opportunities, and deliver solutions by connecting customer challenges to the value of Nextiva's AI-powered platform. You'll support US-based customers, with customer interactions and day-to-day work conducted in English.

You don't need a traditional sales background to succeed here. We're looking for people who have demonstrated success against revenue-related targets, whether in sales, account management, retention, collections, or another commercially focused customer role.

How You'll Make an Impact

• Drive Expansion Revenue: Identify and close upsell and cross-sell opportunities within Nextiva's existing small business customer base.
• Create Opportunities: Proactively engage customers through outbound calls, email, SMS, and other channels rather than waiting for leads.
• Understand the Customer's Business: Engage small business customers across a variety of industries, ask effective questions, and connect their needs to the right Nextiva solutions.
• Position Nextiva's AI-Powered Solutions: Clearly articulate the value of Nextiva's platform, including AI-driven capabilities that improve customer experience and business outcomes.
• Demonstrate Value: Deliver focused product demos and clearly explain how Nextiva's solutions can help customers achieve better business outcomes.
• Own Your Pipeline: Manage opportunities from outreach through close while maintaining accurate pipeline, activity, and forecasting information in Salesforce.
• Continuously Improve: Apply coaching, performance insights, and AI-enabled tools to continuously improve your customer conversations, productivity, results, and product knowledge.

What You'll Bring

• 2+ years' experience in a customer-facing role where you were directly accountable for revenue-related goals or targets, in a fast-paced environment.
• A demonstrated track record of meeting or exceeding those goals.
• Advanced English fluency, both spoken and written, with the ability to simplify complex and/or technical concepts.
• Comfort with frequent outbound customer conversations and proactive outreach.
• The ability to thrive in a high-velocity environment with short, fast sales cycles.
• A professional, customer-ready presence and communication style; you'll regularly interact directly with customers by phone, email, and video.
• Strong organization, follow-through, and attention to detail.

Nice to Have:

• Bachelor's degree in business or a related field.
• Exposure to SaaS, UCaaS, CCaaS, telecommunications, or other technology products.
• Familiarity with Salesforce or another CRM.
• Experience supporting US-based customers in a B2B environment.

Compensation & Growth

• Competitive base salary + uncapped commission.
• Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience.

Nextiva DNA (Core Competencies)

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity and lead meaningful change.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations.
• Right Attitude: Collaborative, competitive, and resilient team players who foster a culture of service, respect, and care for customers and teammates.

Total Rewards

• Health: Major health insurance for you, your legal partner, and children under 25 years, including vision and dental coverage.
• Insurance: Life insurance (24 times your monthly salary).
• Work-Life Balance: Newly hired full-time employees receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter.
• Financial Security: 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers, and a 13% matched savings fund.
• Wellness: Employee Assistance Program and comprehensive wellness initiatives.

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide, and is the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.