Territory Partner Manager (MI, IL, IN, OH)

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Location: Must reside in Michigan, Illinois, Indiana, or Ohio.

At Nextiva, we're on a mission to help businesses create amazing customer experiences, turning everyday interactions into deeper, more meaningful relationships. We're looking for a dynamic Territory Partner Manager to join our team and power growth through strong, strategic partnerships. In this role, you'll be at the heart of Nextiva's channel ecosystem, blending your passion for customer experience solutions, channel strategy, and enablement to help partners win with Nextiva.

What You'll Do

• Own a high-impact portfolio of channel partners, identifying, recruiting, and enabling partners with the hunger and capability to lead with Nextiva's industry-leading CX and collaboration solutions.
• Create and execute territory strategies that drive partner-led pipeline, revenue growth, and long-term success through segmentation, prioritization, and tailored go-to-market strategies.
• Set clear expectations and joint objectives with partners, ensuring they're equipped with enablement resources, marketing support, and technical tools to succeed.
• Collaborate cross-functionally with Marketing, Sales Engineering, Training, and Product teams to fully enable partners to sell and deliver Nextiva solutions effectively.
• Maintain close alignment with Channel Sales and field sales leadership, delivering consistent pipeline forecasting and exceeding territory revenue goals.
• Conduct insightful partner business reviews, using data-driven insights to optimize partner performance, accelerate growth, and seize new opportunities.
• Serve as a trusted advocate and escalation point for partners, ensuring internal stakeholders hear and respond to partner feedback and market insights.
• Leverage advanced AI-driven insights to identify high-potential partners, whitespace opportunities, and risks, translating data into actionable strategies for engagement and growth.

Qualifications

• 2+ years of channel sales experience, ideally within the CCaaS/CX industry.
• Travel requirement: 50-75%.
• Proven ability to coach, motivate, and retain strategic partners with demonstrable impact on partner-driven growth.
• Track record of building and executing successful partner business and marketing strategies.
• Exceptional communicator and relationship-builder with a keen understanding of partner economics.
• Proficiency in using CRM systems, specifically Salesforce, to manage partner relationships, analyze pipeline health, and track sales performance.
• Experience leveraging AI tools to analyze partner performance metrics and translating these insights into actionable recommendations for strategic territory planning.

Nextiva DNA (Core Competencies)

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity and lead meaningful change.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations.
• Right Attitude: Collaborative, competitive, and resilient team players who foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Nextiva's compensation packages are tailored to each role and candidate's qualifications. The expected hiring range is $115,000 - $190,000, including annualized base salary and annualized target sales incentive. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

• Health: Multiple health plan options, including medical, dental, vision, and telemedicine coverage.
• Insurance: Life, disability, and supplemental indemnity plans.
• Work-Life Balance: Flexible Time Off for salaried employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay.
• Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA.
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, and prohibit discrimination and harassment of any type.

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide, and is the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.