Product Manager - Data Broker Operations (Contract) at Optery

The Role

We are seeking an entrepreneurial Product Manager for Data Broker Operations with a track record of success in product management for Prosumer, Cybersecurity, Data Privacy, Legal Tech, Reg Tech and/or Consumer Data products.

Optery’s product is sold to individuals, families, small and medium sized businesses, large enterprises, and state, local, and federal government agencies and departments.  In this respect, it is similar to companies like LastPass, DropBox, and McAfee in that it is sold both to individuals directly, and to businesses for distribution to employees.  Optery maintains four primary application interfaces, its consumer facing application (https://app.optery.com/signup), its business admin facing application (https://business.optery.com/signup), its API (http://www.optery.com/api), and it’s backend workflows for employees and contractors. 

Optery’s core data removal functionality processes Data Subject Requests (a.k.a. DSRs) for its customers to manage their data privacy preferences at data broker companies.  Put differently, Optery delivers, manages and fulfills opt out and data deletion requests for its customers at data brokers.

Our business benefits from the growing number of consumer data privacy laws, and our software puts the data privacy rights granted in these laws to work for our customers, e.g. California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), General Data Protection Regulation (GDPR), etc. Optery also offers a free tier with self-service tools for users to submit and manage their own data privacy rights requests.

As the Product Manager for Data Broker Operations, you will be responsible for the product development and management of our interactions with data brokers. 

Optery is seeking a Product Manager for Data Broker Operations to own, manage and advance the platform our Data Broker Operations.  You will report to Optery’s CEO and CTO, and will collaborate closely with cross-functional teams, including engineering, marketing, design, legal, customer operations, sales, customer success, customer support and executive leadership to align product development with company objectives and drive measurable results.

This is a “Player + Coach” role.  You should be equally motivated and comfortable diving into the weeds and executing initiatives yourself, as well as hiring and managing an extended team to ensure a world-class product experience.  This is a hands-on Product Manager role that requires a strong background both strategically and tactically.  It will require extensive debugging, testing, and QA of data broker opt out submissions and fulfillment. It will also require Product Marketing work outputs.

We will geek out together launching new products, features and functionality that eradicates consumer data from data broker platforms using new and clever approaches. Many of the most successful data privacy professionals and entrepreneurs formerly worked in the consumer data and/or data broker industries, but as they learned more about what the data actually gets used for, and the harms it can cause, they decide to leave and take that inside knowledge about how the industry works and use that knowledge to help protect people from the harms of data brokering activities.

Key Responsibilities

• Develop and execute data broker operations product strategy aligned with the company’s mission of putting consumers in control of their data.

• Define and lead the development of product features for data broker operations, with a focus on the fulfillment of Data Subject Access Requests and long-term customer satisfaction and revenue growth and retention.

• Become a subject matter expert on the data broker industry and privacy laws such as the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), General Data Protection Regulation (GDPR), the American Data Privacy and Protection Act (ADPPA) and the California Delete Act.

• Learn from and study the needs of Optery’s customers.

• Collaborate with internal and external stakeholders to implement relevant data broker operations management requirements into product features.

• Creating wireframes for new product features and functionality.

• Debugging and QA-ing new features to ensure high quality.

• Producing high-quality product marketing materials for new and existing consumer data privacy rights management product features.

• Work closely with cross-functional teams, including sales, marketing, engineering, customer success, customer support and executive leadership, to align product development with company objectives and drive measurable results.

• Develop relationships and interact on behalf of the company with data privacy and consumer protection lawmakers and regulators. 

• Monitor, analyze, and report on the performance of product features, using data-driven insights.

• Conduct market research to understand customer needs, industry trends, and the competitive landscape. Leverage insights to identify market opportunities, develop differentiation strategies, and prioritize our product development roadmap.

• Communicate with data brokers to ensure Optery’s opt out requests on behalf of customers are respected.

Qualifications

• Bachelor's degree

• Track record of professional success and achievement

• At least 5+ years experience as a Product Manager in the Prosumer, Cybersecurity, Data Privacy, Legal Tech, Reg Tech and/or Consumer Data space, preferably in startup or fast-paced environments

• Experience in the cybersecurity or data privacy industry is preferred

• Deep understanding of data security and data privacy concepts, technologies, and industry trends.

• In-depth knowledge of consumer data privacy laws and regulations such as the California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), General Data Protection Regulation (GDPR), the American Data Privacy and Protection Act (ADPPA) and the California Delete Act.

• Strong leadership and team management skills, with the ability to motivate and inspire cross-functional teams.

• Excellent written and verbal communication skills, with the ability to create compelling writing and effectively present ideas to diverse audiences.

• Strong analytical skills with the ability to measure and interpret product analytics metrics and make data-driven recommendations for improvement.

• Demonstrated ability to thrive in a fast-paced startup environment, adapt to change, and drive results.

• Strong project management and organizational skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.

• Self-motivated, proactive, and capable of working independently as well as part of a team.

Location

While Optery is a fully-remote global team.  This position is required to work regular U.S. business hours, i.e. in the U.S. Eastern, Central, Mountain, and/or Pacific time zones.

Compensation & Benefits

• $60K - $100K

• Paid time off policy

• Stipend for home office setup

Equal Opportunity

Optery values diversity and is an equal opportunity employer.  Optery does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.