UX Content Strategist

Who We Are:

Own Up is a privately held, Boston-based fintech startup that is on a mission to make sure everyone gets a fair deal on their mortgage by unconditionally empowering individuals with customized data, personalized advice, and unprecedented access to mortgage lenders to create better financial outcomes and simplify the home financing experience.

We intentionally pursue diversity across all functions within the organization, not only because it makes for a stronger team, but because it moves us closer to the ideals of fairness and inclusion that are at the heart of our mission. We are driven by performance, but we balance that drive with mindfulness for the health and well being of our colleagues and their lives beyond the workplace. We celebrate the effort and learning, as well as the impact, that comes from bold experiments. We value perspective and experience from outside our industry to help drive innovation.

At Own Up, we believe that empowered product teams, working together towards a common purpose across product management, design, and engineering, can unlock tremendous value for consumers seeking home financing. Our teams are committed to building intuitive and insightful experiences for consumers to help navigate the most impactful financial transaction of their lives.

We are looking for a Lead Content Strategist to join our team. This is a new role at Own Up in the product organization and will help influence product design and development to ensure we are serving the right message at the right time to our customers. You will be responsible for ensuring content creation and messaging consistency are planned and implemented across the customer journey for our product teams and will play a key role in furthering our brand reputation.

Additionally, this is a 100% remote opportunity with applicants located in the Eastern time zone as a preference.

The Daily

• As a member of the Product Development Team, you will partner with product managers and designers to strategically develop consistent, clear, and compelling messaging across the product experience on all platforms.

• Communicate concepts and content rationale and hierarchy to project stakeholders across the company, most notably leadership.

• Contribute to a multidisciplinary team that can include product managers and designers, sales, and other stakeholders, to craft content deliverables that help us achieve our business objectives.

• Deeply understand the motivations and behavior of customers using our product and help determine how to solve customer problems. 

• Participate in research initiatives from competitive analysis, content audits, and usability studies to keep up to date on industry trends and customer expectations.

• Contribute to and help evolve our brand style guide.

The Essentials

• You have 2-4 years experience of professional content strategy or copywriting experience 

• You are someone who is passionate about clearly communicating and simplifying complex information through the power of thoughtful, informative content.

• You love listening to customers, discussing strategy with colleagues, but also rolling up your sleeves to make concepts into a reality.

• You view problems holistically and use data and customer insights to inform your decisions.

• You are detail oriented with an eye for organization, content hierarchy, and good design.

• Collaboration is exciting to you and you enjoy understanding the perspectives of others.

• You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done.

• You are positive, creative, curious, and aren’t afraid to ask a lot of questions.

• You’re experienced and comfortable with the following tools: Google Workspace, Slack, and Figma.

The Perks

• Big upside. We have an experienced founding team, we are well funded with an impressive syndicate of investors, we have a deep bench of well-connected advisors, our customers love our service, and we operate in a massive market. This is a chance to make your mark at an early-stage company that is growing rapidly.

• We are dedicated to career development and mentorship. You’ll be a member of the Own Up design team and be an embedded member of the marketing team, where you will be exposed to product development, design, and research activities. We focus on creating learning paths and opportunities to understand your professional aspirations and evolve your skills accordingly. 

• Offers matched 401(k) plan.

• Health benefits include medical, dental and vision.

• Flexible time off (2 week minimum requirement) and monthly required Wellness Days

• 12 week fully paid parental leave

• An intense commitment to company culture that includes core values that are defined and maintained by our employees.

We recognize the imposter syndrome might show it’s head as you read through this job description and although you might not check every box, we don’t want to miss out on the possibility of speaking with a perfectly imperfect candidate.  So if you think you have what it takes - apply today and let’s discuss!  

Own Up is an Equal Employment Opportunity employer and we do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Own Up is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. We are a drug-free workplace.