Product Owner

Job Purpose

The Product Owner is a member of the Agile Team responsible for working with the Stakeholders as well as Technical Teams to manage the Development Team Backlogs such that Work Items being created with enough detail for Grooming with the Technical Teams, are in the correct State, and are correctly assigned. The Product Owner works with Stakeholders and Technical teams to prioritize Work Items and provide feedback to Technical Management if Work Items are not attended to within acceptable timeframes to meet SLA’s or Business Milestones. The Product Owner will work with the Stakeholders and do analysis to unpack new requirements and enhancements and will translate these into Work Items and Wiki entries/Specifications and will work with Technical Management and Stakeholders to establish Business Milestones. The Product Owner will provide reporting to give Technical Teams as well as Management a clear view on how work is tracking against Business Milestones and SLA’s.

Duties and Responsibilities

Ensures customer excellence.

• Lives the company’s values and service standards with regards to customer interaction.

• Adheres to business processes and systems to meet the company’s quality requirements.

• Takes personal accountability for service excellence.

• Adheres to the company’s work standards.

• Understand their role within the organisation from an information security perspective and commit to protecting the organisation’s security information assets.

• Ensures cost savings and efficiencies in area of accountability.

Information security

Finance

Self- development

• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

• Prepare personal development plans in conjunction with manager and implement in line with business requirements.

Teamwork

• Collaborate with Technical Management, Business Stakeholders as well as Technical Teams to create a clear vision of our business milestones.

• Work with business stakeholders and technical teams to ensure that Support tickets are handled within SLA’s or communicate as early as possible where this will not be possible.

Product Owner/Project Management

• Work with stakeholders and development teams to translate business requirements into Work Items in Azure DevOps

• Act as Primary liaison between development team and Business

• Participate in grooming sessions with the Project Manager and Development teams to ensure work items meet the defined definition of ready and where not possible revert to BA and Product Manager to gather addition requirements / detail.

• Translate the business requirements received from the BA’s and Product Manager into understandable work items for execution by the development team.

• Work with the Product Manager and Project Manager to keep Work Items up to date and relevant.

• Manage internal stakeholder expectations with regards to the delivery of the product roadmap.

• Manage backlog prioritisation in conjunction with the Product Manager.

• Drive planning sessions to ensure product road map delivery and communicate to internal stakeholders if product road map delivery is in jeopardy and identify solutions to mitigate risks.

• Estimate and plan in conjunction with the head of development, product delivery resource requirements.

• Track and iterate product requirements over the development lifecycle.

• Build out self-service reporting and data analytics capability to give visibility of how development is tracking against Business Milestones

Administration and reporting

Experience

• Excellent project management skills and previous experience as a Product Owner/Manager, particularly within an agile software development environment, is favourable.

• A good understanding of the Kanban framework and Agile methodologies

• Knowledge on creating specifications and tickets.

• Good product ownership skills, including managing product backlogs, managing business milestones and ensuring tickets have relevant level of detail.

• Strong IP on the PaySpace platform highly advantageous.

• Proficient comprehension of developmental terminology (advantageous).