About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Ping Identity is seeking a Technical Writer II to join our extraordinary documentation team. Reporting to one of the technical documentation managers, you'll be working on technical content for various audiences within a Docs-as-Code environment.

You will:

Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services
Deliver documentation for cloud-based services and on-premise software aimed at different audiences, including end users, admins, developers, integrators, and DevOps
Investigate, research, and learn our products and the standards they depend on
Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using Git
Follow the software development life cycle process closely to anticipate and ascertain documentation needs

You have:

At least two years spent technical writing
Experience with markdown languages, version control tools, and integrated development environments (IDEs)
Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
Ability to learn unfinished, new, complex software fast with little help
Prior experience or exposure to software development, including familiarity with Agile development methodologies
Experience with Jira and Confluence or similar project management platforms
Demonstrated ability to collaborate effectively face to face and remotely
Experience in the identity access management industry

You have the advantage if you have experience:

Working in a Docs-as-Code environment
Scripting/programming, such as Java, Bash, Python, or JavaScript
Building, installing, configuring, and debugging client and server software
Documenting identity and access management applications for power users
Adapting and demonstrating a willingness to learn new technologies and tools

Salary Range: $67,000 - $80,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives

Our Benefits:

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Technical Writer