Technical Writer

Description

We’re looking for a skilled and detail-oriented Technical Writer to join our team. The primary focus of this role is to translate complex technical information into clear, accessible content that helps our customers and users understand, adopt, and maximize their use of Portainer. 

You will be responsible for creating and maintaining high-quality documentation, knowledge base articles, and other self-help content. This content will serve as a critical touchpoint for our customers, users, and internal teams - ensuring information is accurate, up-to-date, and easy to understand. 

Requirements

Key Responsibilities 

• Own the documentation process: Write, structure, and maintain all user-facing documentation, including user guides, product manuals, how-to articles and knowledge base content. 

• Maintain content accuracy and relevancy: Take full responsibility for the ongoing review, editing, and improvement of all technical content to ensure it stays aligned with product updates, user needs, and best practices. 

• Support product releases: Collaborate closely with engineering and product teams to document new features, changes, and enhancements. Prepare release notes, upgrade instructions, and feature-specific usage guides for each release. 

• Create customer-centric self-help resources: Produce a range of technical content—including tutorials and step-by-step guides—designed to help users onboard quickly and troubleshoot independently. 

• Collaborate cross-functionally: Work with engineers, customer support, and marketing teams to gather input and ensure content is technically accurate, user-focused, and aligned with broader company goals. 

• Champion clarity and usability: Bring a user-first mindset to all content, ensuring it is logically organized, easy to navigate, and suitable for a diverse technical audience—from DevOps engineers to platform administrators. 

Qualifications & Experience 

• Proven experience as a technical writer in a software, SaaS, or DevOps environment 

• Understanding of containerization technologies, especially Docker and Kubernetes, or a demonstrated ability to learn technical systems quickly 

• Exceptional written English skills, with an ability to communicate clearly and concisely 

• Experience working with engineers, product managers, and support teams to extract and document technical detail 

• Familiarity with documentation frameworks (e.g., Markdown, AsciiDoc), version control systems (e.g., Git), and publishing tools (e.g., GitBook, Docsify, Hugo, or similar) 

• Experience with visual or video tools (e.g., Loom, Camtasia, Figma, or Snagit) for producing supporting content is a bonus but not essential 

• Self-starter who thrives in a fast-paced, remote-friendly environment 

Tools & Skills 

• Documentation tools: Markdown, Git, GitBook, static site generators (e.g., Docsify, Hugo), or CMS platforms 

• Collaboration tools: Linear, Slack, Notion, Loom 

• Version control: GitHub or similar 

• Video & visual content tools: Loom, Snagit, Canva, Camtasia (optional) 

• Technical familiarity: Docker, Kubernetes, Helm, YAML, CLI tools (not for development, but for understanding context) 

Success Metrics 

• Timely publication of documentation for each product release 

• Reduction in support ticket volume related to common setup and usage questions 

• Positive customer feedback and high satisfaction ratings on documentation 

• Increased traffic and engagement with self-help resources 

• Documentation coverage across all core product features, including new and existing functionality 

• Internal team satisfaction with ease of locating and using documentation resource 

Benefits

Portainer is a leading technology company offering an attractive and comprehensive benefits package. This includes a highly competitive salary, stock options, insurance, and the flexibility of remote work—all while being part of a dynamic team tackling some of the most exciting challenges in the tech and infrastructure space. While specific benefits may vary depending on your location, we’re confident in our ability to tailor the right package for the right person.