Customer Success Specialist

About Portside, Inc.

Portside is a leading provider of modern software solutions for the global aviation industry. As a fast-growing SaaS company, we operate across three key verticals: business aviation, regional commercial aviation, and aircraft leasing & finance. With nearly 300 team members spread across five continents, we support over 1,000 enterprise customers, helping them streamline and manage all aspects of their day-to-day operations.

Job Summary

As a Customer Success Specialist, you will play a crucial role in delivering exceptional service to our software users. This position involves troubleshooting complex issues, supporting system integrations, and collaborating with cross-functional teams to ensure a seamless user experience. The ideal candidate will possess strong technical acumen, an

open-minded and customer-focused attitude, and a commitment to helping clients operate smoothly and efficiently.

Working Hours

Standard working hours are 8:00 AM to 5:00 PM EST (Eastern Standard Time, US).

Key Responsibilities 

• Provide support services for customers: identifying customer needs; configuring the portal; analyzing their financials to set the importing procedures; verifying the imported data; performing demo sessions; walking customers through the whole process of deployment

• Communicate with customers to ensure they're receiving the tools and support needed to achieve their goals

• Cooperate with the product management team on development requests

• Analyzing data and performance

• Create custom reports in cooperation with the engineering team

Qualifications

• 2+ years of experience in international customer care

• Understanding of financial analysis, auditing, or accounting

• Upper-Intermediate English level or higher

• Proficient in Excel and/or Google Sheets

• Neat, capable of working with a large volume of numbers

• Punctual and self-motivated, able to deliver results working on a distributed team

What We Offer

• Competitive base salary

• Fully remote work

• Generous time off policy

• Opportunities for professional development and career advancement.

• Dynamic, collaborative, and fast-growing work environment.