An Introduction to Primer

We’re the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success. We strive to make something complex, incredibly simple and intuitive. The world's top investors, including Accel, Balderton, Iconiq, and Tencent, have invested in Primer's vision to rebuild payments and commerce from the ground up.

Join us in shaping the future of payments and commerce.

Which team will you be joining?

A Primer payment is worth so much more than a regular payment!

Our Optimisation team enables merchants to optimise their payments KPIs. Ultimately, we’re looking to improve payment success, increase adoption and increase expertise.

This team covers: Fallbacks, Fraud Prevention, Network Tokenisation and Observability Dashboards.

You’ll join a team of backend, full-stack, and frontend engineers all working together alongside our Product team.

What will the role involve?

Design and deliver end-to-end product experiences — from low-fi sketches to high-fidelity prototypes
Validate design decisions through both qualitative and quantitative research methods
Collaborate with PMs, engineers, and wider teams to solve complex problems using first principles thinking
Craft simple, accessible, and visually polished experiences that put the user first
Champion and contribute to our design system to ensure consistency and scalability
Work closely with engineers to bring designs to life — balancing polish with pragmatism
Facilitate workshops and design thinking sessions to unlock ideas and align teams
Thrive in a fast-moving, highly collaborative product environment

What are we looking for?

Experience owning and driving product design solutions
Strong understanding of best practices for turning complex flows into intuitive experiences
Sensitivity to user needs — backed by enthusiasm for testing and data
Excellent communication and collaboration skills across product and engineering
Data-informed mindset — confident using analytics, A/B testing, and insights to guide decisions
Experience contributing to and maintaining a design system
Skilled at facilitating workshops and engaging stakeholders in the design process
Curious, creative, and eager to grow in a high-performing design team

🚫 You may not like it here if:

You enjoy working in an office-setting, we are remote-first and always will be!
You are not comfortable with shifting context and navigating ambiguity
You don’t enjoy testing your code, we have no testers or QA’s here at Primer

Our interview process

30 minute call with a Talent Partner
45 minute interview with the Hiring Manager
Live Design challenge with the team
60 minute final stage values-alignment interview

What’s life like at Primer?

We’ve been recognised as a top global employer, #1 in FinTech for ‘flexibility’!

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our benefits

🌍 We are fully remote and globally distributed; and have been since day one

💰 Competitive share options

🌴 Uncapped holiday, with 25 days minimum to be taken

🗣️ Co-working space access

📅 Workations & Company Retreat

💻 The best equipment for your role

🏠 £500 towards your home office setup

🔎 Generous learning budget

🏥 Private Medical Insurance

📈 A broad set of additional perks and benefits (depending on location)

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.

Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Product Designer