Salesforce Administrator/Business Analyst

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About Us

Quanata is on a mission to help ensure a better world through context-based insurance solutions. We are an exceptional, customer centered team with a passion for creating innovative technologies, digital products, and brands. We blend some of the best Silicon Valley talent and cutting-edge thinking with the long-term backing of leading insurer, State Farm.

Our Team

From data scientists and actuaries to engineers, designers and marketers, we’re a world class team of tech-minded professionals from some of the best companies in Silicon Valley, and around the world.  We’ve come together to create the context-based insurance solutions and experiences of the future.  We know that the key to our success isn't just about nailing the technology—it’s hiring the talented people who will help us continue to make a quantifiable impact.

The Role

The Salesforce Admin/Business Analyst will play a pivotal role in advancing our business capabilities by working closely with executive leadership, stakeholders, and subject matter experts to update and maintain Marketing Cloud and Salesforce CRM. This role requires a blend of technical expertise and business acumen to understand and impact process flows and procedures stemming from new initiatives, systems, and process improvement efforts. This role will foster relationships across all areas to ensure a collaborative and iterative approach to maintaining updated documentation and identifying areas for improvement, risk mitigation, and compliance opportunities.

Your day-to-day

1. Provide technical knowledge and system oversight to ensure system stability and integrity

2. Participate in process improvement efforts and strategic initiatives to provide process insights, understand impacts on processes, journeys, and Marketing Cloud features, and update the Marketing Cloud accordingly

3. Create and maintain functional and non-functional requirement documentation

4. Maintain a comprehensive library of documentation within the provided toolkit, and publish it for end users

5. Manage periodic updates to Marketing Cloud and procedures to remain compliant with department standards

6. Work with stakeholders and subject matter experts to align on project definitions, collect requirements, and troubleshoot production issues

7. Implement and manage Salesforce Sales Cloud, Service Cloud, and Marketing Cloud solutions to streamline business processes

8. Develop custom solutions using Apex, Visualforce, and Lightning components to address specific business needs

9. Integrate Salesforce with external systems using REST/SOAP APIs and middleware platforms

10. Perform data migrations and ensure data integrity across Salesforce instances

11. Conduct user training sessions and provide ongoing support to ensure optimal use of Salesforce functionalities

12. Develop and manage workflows to support business operations

13. Ensure compliance with security and data governance policies

About You

• Bachelor’s degree or equivalent relevant experience

• 5 years of experience in Salesforce Administrator role

• Salesforce Admin Certified

• Strong proficiency in Apex, Visualforce, Lightning components, and SOQL

• Experience with Salesforce integration tools and techniques (e.g., REST/SOAP APIs, middleware)

• Knowledge of Salesforce AppExchange applications and third-party integrations

• Proficient in HTML, CSS, and SQL for developing and managing custom solutions

• Experience with system architecture and connectivity to CRM, Journeys, Email Builder, and Advertising Studio

• Experience organizing and managing multiple priorities simultaneously in a fast-paced, deadline-driven environment

• Experience conducting gap analysis, risk assessments, and impact analysis

• Experience collecting and documenting business requirements, creating user stories, and defining acceptance criteria

• Exceptional work ethic, highly organized, effective communicator, and results-driven

• Proactive with a high sense of urgency and ability to handle aggressive deadlines

• Creative thinking and problem-solving skills

• Strong communication skills, both verbal and written

• Ability to remain current on technical updates and apply new knowledge to the job

• Ability to quickly learn new software and task management tools

• Ability to manage tasks/projects and execute concurrently

Bonus Points

• Fintech Background

• Salesforce Platform Developer I, Salesforce Marketing Cloud Email Specialist, Salesforce Certified Business Analyst

Salary: $128,000 to $160,000*

*Please note that the final salary offered will be determined based on the selected candidate's skills, and experience, as well as the internal salary structure at Quanata. Our aim is to offer a competitive and equitable compensation package that reflects the candidate's expertise and contributions to our organization.

Additional Details: 

• Benefits: We provide a wide variety of health, wellness and other benefits.These include medical, dental, vision, life insurance and supplemental income plans for you and your dependents, a Headspace app subscription, monthly wellness allowance and a 401(k) Plan with a company match.

• Work from Home Equipment: Given our virtual environment— in order to set you up for success at home, a one-time payment of $2K will be provided to cover the purchase of in-home office equipment and furniture at your discretion. Also, our teams work with MacBook Pros, which we will deliver to you fully provisioned prior to your first day.

• Paid Time Off: All employees accrue four weeks of PTO in their first year of employment.  New parents receive twelve weeks of fully paid parental leave which may be taken within one year after the birth and/or adoption of a child. The twelve weeks is applicable to both birthing and non-birthing parent.

• Personal and Professional Development: We’re committed to investing in and helping our people grow personally and professionally.  All employees receive up to $5000 each year for professional learning, continuing education and career development.  All team members also receive Udemy subscriptions and access to multiple different coaching opportunities through BetterUp.

• Location: We are a remote-first company for most positions so you may work from anywhere you like in the U.S, excluding U.S. territories.  Occasional travel may be required for team meetings or company gatherings.  Employees based in the San Francisco Bay Area or in Providence, Rhode Island may commute to one of our local offices as desired.  

• Hours: We maintain core meeting hours from 9AM - 3PM Pacific time for collaborating with team members across all time zones. 

Quanata, LLC is an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a San Francisco resident, please read the City and County of San Francisco's Fair Chance Ordinance notice.

This role is employed by Quanata, LLC is a separate company in the State Farm family of companies.

If you require a reasonable accommodation, please reach out to your Talent Acquisition Partner for assistance.