Customer Support Agent (English)

Hello! Let's get to know each other better. We are Quarks, a Ukrainian company that creates products and technologies in Social Discovery and online dating. We are focused on developing high-touch products that help people worldwide meet and communicate online. We also work on services for marketing, analytics, and moderation.

Now, we are looking for a specialist to fill the position of Customer Support Agent, who will strengthen our support team and provide quality support to our users.

We also welcome applications from students and recent graduates! We provide full training and onboarding for this position.

You will have the following tasks:

• Providing customer support via tickets and emails. No calls & chats!

• Providing customer support services to our website users: resolving user issues, determining the cause of the problem, selecting and explaining the best way to solve it

• Interacting with our website customers, answering frequently asked questions and resolving payment issues

What is important for us:

• English language level: B1-B2

• Availability of a personal computer, access to the Internet

Interview Plan is super easy and simple:

• Step 1: a short English written test

• Step 2: an Interview with Support Team Lead

What awaits you at Quarks:

• We have a great team. Trust in everything, competence, and a sense of humour - we work with the best

• Competitive salary. A salary that will allow you to focus on product development and motivate you.

• Monthly bonus based on your performance.

• Comfortable conditions and schedule. All work is fully remote, so you can work from anywhere in the world.

• No night shifts! Only morning & day shifts.

• Paid days off and vacation. You can take a day off or vacation at any time

• Openness and feedback. We have no taboo topics and no excessive subordination

Our work is inspiring because we connect millions of people around the world every day.

You can learn more about Quarks on social media.
Follow us on Insta, In and Тік-Ток

Do you want to be a part of the team? We are waiting for your CV