Customer Success Manager (Tech Startup)

Company Overview:

At Rankbreeze, we’re on a mission to help vacation rental managers grow their businesses through smarter data and better decision-making. Our platform helps property managers optimize their listings, improve Airbnb visibility, and set dynamic prices with confidence - turning curious guests into booked reservations.

We provide tools for A/B testing, market analysis, and revenue optimization that help thousands of hosts uncover growth opportunities and make every listing reach its full potential. From pricing strategy to visibility improvements, Rankbreeze gives property managers the insights they need to move forward with confidence.

We’re a global, remote team of ambitious builders who love solving meaningful challenges and seeing the impact of our work in the real world. Every voice here matters, and every idea contributes to helping hosts and property managers succeed online.

If you’re excited by the idea of working with passionate people and creating tools that help thousands of hosts thrive, you’ll love being part of Rankbreeze.

Role Overview:

We’re looking for a motivated Customer Success Manager to help our growing team scale our product support.

You’ll be key in supporting new & existing customers with your product expertise and ensuring their property listings perform optimally.

If you enjoy helping customers learn software products, coordinating between teams, managing timelines, and constantly improving processes, this role is for you!

This position is ideal for someone who’s tech-savvy, thrives in fast-paced environments, and is passionate about delivering high-quality service experiences.

This role is set as a long-term independent contractor position.

Key Responsibilities include, but are not limited to:

• Scalable Customer Onboarding & Success: Guide new customers through a seamless onboarding process with our software platform, setting them up for success.

• Ongoing Customer Support: Act as the main point of contact for customers, addressing questions about software and services as the product expert, while maintaining high customer satisfaction.

• Project Coordination: Coordinate bug reports and feature requests between operations, support, and development teams. Manage timelines and coordinate efforts between teams of writers, editors, and customers to ensure smooth execution of services.

• Service Management: Oversee ongoing professional services for listing optimization to ensure client satisfaction and maximum revenue generation.

• Process Improvement: Identify ways to improve project workflows and service processes, contributing to overall efficiency and customer success.

• Performance Monitoring: Regularly analyze and report on customer performance metrics, ensuring consistent improvements and identifying growth opportunities.

• Smart Support Optimization: Utilize AI to enhance response efficiency without losing the personal touch that drives customer satisfaction.

We’re Looking For Someone Who Has/Is:

• Minimum 2 years in customer success and/or SaaS support, ideally in a startup or technology environment.

• Tech-savvy, proficient in using support software, and quick to learn new tools and systems.

• Forward-thinking, intuitive, and action-oriented.

• Detail-oriented, highly organized, with strong project management skills and the ability to manage multiple priorities simultaneously.

• Strong problem-solving abilities and a customer-focused mindset

• Personable with exceptional communication skills (written, verbal, and in video).

• Able to thrive in a fast-paced, demanding startup environment.

• Fluent in English.

Bonus Points:

• Familiarity with Airbnb and the vacation rental market.

This role is NOT for you if:

• You prefer slow-paced environments or struggle to manage multiple priorities at once

• You're not a self-starter who can take initiative in line with company values

• You are not tech-savvy or feel overwhelmed learning new tools and systems

• You are not highly organized or tend to miss details

• You are not proactive and need constant direction

• You are not genuinely interested in customer success or the vacation rental space

• You struggle with clear, professional communication across written, verbal, and video formats

• You’re not willing to go the extra mile to win

• You’re comfortable with the status quo and prefer not to challenge or improve existing systems

• You don’t have a curious mindset

• You don’t want to be on the support frontline

Why Rankbreeze?

• Be part of a growing Canadian tech company with a global reach

• Work in a flexible, remote environment

• Enjoy continuous opportunities for professional growth

Benefits of Joining Our Team

• Growth opportunities

• Remote work environment

• Collaborative and fun team

• Public holidays off

• Vacation accommodation benefits

How to Apply:

1. Apply directly through our job board: https://jobs.cvviz.com/rankbreeze/job_80105_Customer_Success_Manager_(Remote)

2. Answer all the questions within this job posting. Include the word “banana” as part of your response in a fun & unique way. This helps us understand that you’ve read this section before applying.

3. Submit your resume, and a cover letter explaining your interest and suitability for the role that includes a link to your LinkedIn profile and any relevant work samples.

4. Submit pre-interview answers here: https://www.videoask.com/fcw4rxyq4

We’d love to hear from you! Join Rankbreeze and help our team unlock their full potential.