Customer Success Engineer, Team Lead

Your turn to start the conversation.
Write the future at Rasa.

Conversation. It’s the thread between our product and our people. The tool that enables us to forge relationships through compassion. To find the connection between our differences. It keeps us close together across borders and backgrounds. 

Rasa means tight-knit. We get to the point and have the courage to ask why. Because through relentless experimentation, verve and vision, we’re transforming how people interact with organisations through AI. 

That’s Rasa. That’s our message. 
Join us and add yours. 

SUMMARY

We’re looking for a Senior Customer Success Engineer (CSE), Team Lead to support our EU-based customers with the use of our product, the Rasa Platform. 

As a Customer Success Engineer, you will be working alongside customer success managers, supporting the world’s top chatbot development teams and building mission-critical conversational assistants. You will also have management responsibilities for the EU team of CSEs.

Full-time - Remote - Germany, Serbia

Rasa can assist with work authorization in Germany only, but we do not provide any relocation assistance. 

ABOUT THIS ROLE

We’re a startup, so you’ll have to be comfortable rolling up your sleeves and doing whatever is required to support our mission. We are hiring for this position because we are seeing tremendous growth in our customer base. As a Sr. CSE, Team Lead, you will:

• Help our customer’s DevOps team deploy to Kubernetes, using our Helm charts

• Help our customer's engineers build chatbots with the Rasa Platform

• Run workshops on Conversation-Driven Development 

• Advocate for the customer by passing on product feedback to the product team

• Provide leadership & management to the CSEs located in Europe

ABOUT YOU

• You are a hands-on leader, who likes to get deep into the technology.

• You have strong experience with Kubernetes or Openshift, Helm & Python.

• You have experience building chatbots with Rasa.

• You have experience in a technical, client facing role

• You have a learning mindset.

• You enjoy helping others.

• You find the root cause of issues. When an obvious fix doesn’t work you find a workaround.

• You will be working from Germany or Serbia.

Please keep in mind that we are describing the background that would best fit the role. Even if you don’t meet all the requirements, if you are confident that you are up for the task, we absolutely want to get to know you!

MEET YOUR TEAM

The CSE team is part of the Engineering department, reporting into the VP of Engineering. You will be leading a team of 4 CSEs. Rasa has a total of 10 CSEs, located in Europe & USA. 

 WHAT YOU CAN EXPECT FROM US

• Flexible hours and a dedicated remote budget

• A stipend for personal development & 6 paid education days to help you grow within your role

• 26 days of PTO + paid sick leave + paid public holidays

• A Macbook, and other tech to help you to do your job

• We have regular remote team events, as well as an annual company-wide offsite

• Private Health optional (Serbia Only

• Equity options

ABOUT US

Rasa is the leading conversational AI platform, enabling enterprises to build next-level customer experiences. Rasa's conversational AI platform allows companies to build better customer experiences by lowering costs through automation, improving customer satisfaction, and providing a scalable way to gather customer intelligence. Rasa runs in production everywhere from startups to Fortune 500s, and provides the data privacy, security, and scalability needed by enterprises of every size. Rasa is privately held, with funding from Accel, Andreessen Horowitz, and Basis Set Ventures. www.rasa.com

Rasa is an equal-opportunity employer. We are still a small team and are committed to growing in an inclusive manner. We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.