Junior Technical Support Specialist

What you'll do

Regnology is seeking a knowledgeable and customer-oriented Junior Technical Support Specialist to join our support team. In this role, you will provide specialized support for our regulatory reporting products, ensuring that our clients receive timely and accurate assistance. You will play a critical role in helping clients navigate regulatory requirements and maximize the value of our solutions.
Your key accountabilities are:

• Provide support for our regulatory reporting products, addressing client inquiries and resolving technical issues with a focus on system performance, data handling, and infrastructure reliability.

• Answering/solving, routing and following up client requests (via ticket system, telephone, etc)

• Collect and analyze all required data for a ticket, including logs, configurations, and system information, to verify, reproduce, and troubleshoot errors effectively.

• Troubleshoot and diagnose issues related to Linux-based systems, Kubernetes container infrastructure, and SQL databases.

• Address problems involving data integration, report generation, and software functionality, ensuring seamless product operations.

• Collaborate with internal teams, including product development to resolve complex issues and escalate as necessary.

• Maintain detailed documentation of client interactions and technical issues in our support ticketing system.

• Contribute to internal knowledge bases by documenting recurring issues and solutions.

• Stay updated on industry regulations, best practices, and advancements in Linux, Kubernetes, and SQL to provide informed and proactive technical support.

Why we should decide on you

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Proven experience in a technical support or client-facing role.

• Good knowledge of Linux environments, including Bash scripting.

• Understanding of Kubernetes container infrastructure and its operations.

• Proficiency in SQL for data querying and troubleshooting.

• Excellent communication skills, both written and verbal, with the ability to explain complex concepts to non-technical users.

• Strong problem-solving and analytical skills, with a keen attention to detail.

• Ability to work independently and as part of a team in a fast-paced environment.

• Experience with regulatory reporting software, financial data integration is a plus.

Why you should decide on us

• Let’s grow together, join our market leading SaaS company – our agile character and culture of innovation enables you to design our future.

• We provide you with the opportunity to take on responsibility and participate in international projects.  

• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas. 

• Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.

• We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels. 

• Together we're better - meet your colleagues at our numerous team events.

To get a first impression, we only need your CV and look forward to meeting you in a (personal/virtual) interview!
Recognizing the benefits of working in diverse teams, we are committed to equal employment opportunities regardless of gender, age, nationality, ethnic or social origin, disability, and sexual identity.
Are you interested?

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About us

Regnology is a leading international provider of innovative regulatory, risk, and supervisory technology solutions (RegTech, RiskTech, and SupTech), of AEOI and tax reporting products, as well as of services along the Regulatory Value Chain for financial services. Regnology has been a partner for banks and regulators for 25 years. Until the end of 2020, the company was part of BearingPoint group and operated under the name BearingPoint RegTech. Since the sale of the RegTech business to private equity firm Nordic Capital, the company has been independent. In June 2021, the company joined forces with Vizor Software and recently changed its name to Regnology. In total, Regnology serves more than 7,000 financial services firms with reporting solutions. At the same time, the company enables more than 50 regulators and tax authorities on five continents to collect data from 34,000 firms in 60 countries. Regnology has a total workforce of over 770 employees at 17 office locations in 12 countries.

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