Director of Finance

Relay is building an autonomous growth platform to help merchants scale e-commerce. Our suite of software tools allows merchants to automate key revenue generation workflows to drive organic growth and increase profitability.

The Relay ecosystem currently consists of five software businesses that accelerate merchant revenue growth through email marketing automation, user-generated content management, on-page conversion optimization, and bookings management. Relay’s products are established as key tools in the SMB e-commerce revenue generation stack, servicing more than 35K customers globally, collectively generating>$1BN in GMV annually.

Relay is actively building the ecosystem by acquiring commerce enablement tools primarily serving e-commerce merchants on platforms including Shopify, BigCommerce, and Wix. Relay acquires ‘ready to scale’, oftentimes bootstrapped businesses, and invests in people, processes, and products to accelerate the product roadmap and growth. 

The Finance team is a critical business partner to the broader Relay organization, and the role will oversee all strategic financial functions, including FP&A, accounting, and forecasting processes. The Director of Finance role is responsible for managing all external and internal finance team members and resources. The role will drive accurate and timely financial reporting to maintain key objectives and growth goals. The role will be the strategic finance partner to the CEO, rev ops, and other executive team members to identify business model and revenue opportunities.

Primary Responsibilities

• Manage and optimize the financial operations of the company and help lead the company through its upcoming milestones and long-term strategic growth plans.

• Own all financial reporting processes, including maintaining the company financial model, producing monthly financials and leading budget processes.

• Drive timely production of business unit metrics and analyses to support leadership team members and rev ops.

• Contribute to company culture development as a leader within the organization committed to creating an exceptional work environment and experience for team members.

Important Traits for Success

• Detail-oriented: be obsessed with ensuring financial reporting is correct, keep up-to-date financial models and accounting and have books ready at all times for key stakeholders

• Self-motivated: demonstrated initiative and time management skills and ability to succeed in a remote work environment

• Excellent organizational skills: the Director of Finance will manage all internal and external finance team members and resources

• Strong sense of ownership: the role will own the budgeting process and company financial model, among other key initiatives

• Proactive: takes initiative and surfaces improvement suggestions, concerns, and insights 

• Deep understanding of SaaS metrics

• Demonstrate Relay’s four Core Values in all professional interactions

Requirements & Preferred Qualifications

• Demonstrated leadership ability, team management, and interpersonal skills

• Previous experience working for an acquisitive SaaS company with a deep understanding of SaaS metrics

• Hands-on experience with financial management software

• Strong GAAP and financial reporting technical skills

• In-depth knowledge of corporate financial law and risk management practices

• Preference for remote work environments

• Minimum 8+ years experience in progressive FP&A and strategic finance roles

• 2+ years experience at an early-stage start-up (Series A-Series D)