Billing Operations Specialist

Company: Resilience Lab

Role: Billing Operations Specialist  

Location: Remote / US

Compensation - Up to $48,000

About Us:

Launched in 2019, Resilience Lab is the largest community of clinicians working collaboratively to produce better outcomes and improve quality mental health access. Our diverse team of best-in-class therapists is committed to delivering the best care experience:

Clients who match with Resilience Lab therapists benefit from holistic, evidenced-based, high-quality, and affordable care that meets them where they're at, wherever they are. Clinicians are trained in the Resilience Institute, an online platform for the modern mental health clinician, offering continued learning to guarantee clients the highest quality of service and contemporary care.

Technology powers Resilience Lab care delivery, automating all non-clinical work to foster therapeutic alliance and team-based care.

Opportunity:

Resilience Lab is currently seeking to hire a passionate and dedicated Billing Operations Specialist to join our growing team!

The ideal candidate for this position should be able to handle and organize multiple responsibilities and tasks daily, as well as possess knowledge and demonstrate skills associated with both medical billing, medical coding, accounts receivables and collections – both insurance and patient-related. Behavioral health billing experience is desired.

Preferred candidates will possess strong communication skills with an ability to effectively liaise with the clinical team, other administrative staff, and clients. They should feel equally comfortable providing customer service to insurance representatives and patients alike. Qualified candidates will be well-organized, demonstrate good character/ethics and uphold the mission and values of Resilience Lab. 

Responsibilities: 

Review billing activity history and transaction records to answer client billing questions;

Work cross-functionally with clinicians when coding, billing, insurance verification, and general insurance questions arise; Ensure timeliness of claim submissions;

Review claims to ensure payer requirements are satisfied;

Pull reports and analyze claims data to identify trends;

Support the Director of Revenue Cycle Management by resolving escalated disputes;

Recommend improvement measures to address trending billing issues;

Collaborate with other team members to resolve outstanding issues;

Assist with reconciliation projects, including reconciliation of payments between billing systems and payers;

Complete other assignments as requested and assigned;

Uphold HIPAA compliance guidelines.

Requirements: 

2-3+ years Revenue Cycle Management experience;

Self-starter with strong billing, coding, insurance verification, and claims follow-up skills;

Behavioral health / mental health service line and telehealth billing experience preferred;

Experience communicating with payers to resolve issues;

Proficient with Excel and data analysis;

Ability to navigate occasionally complex workflows;

Strong attention to detail;

Strong communication and interpersonal skills.

Compensation - Up to $48,000

Resilience Lab are a fully-remote working company and offer a lucrative benefits package including medical, dental, optical cover, 401k, and much more. This role will be joining an already established and thriving Billings team with a great company-wide mental health and diversity focused culture. If this is aligned with your experience and interest, we would love to have you apply!