Customer Support Representative

We believe everyone has a story worth sharing, and anyone can become an exceptional video creator with unlimited reach. We're on a mission to craft top-quality tools for video content creators.

We are seeking a talented, customer-centric professional to join our team as a Customer Support Representative. If you're passionate about video streaming and eager to help others who share that passion, we’d love to hear from you.

What You Will Do

• Provide accurate and personalized communication to Restream users through live chat, email and social media in a timely manner

• Stay updated on the video and streaming world so you can provide expert solutions to our customers

• Contribute to your ongoing learning and the success of your team by participating in experimentation efforts across the team that help drive meaningful improvements to the customer experience

• Be an advocate of Restream and share product knowledge with customers to foster engagement and loyalty to our product

• Passing customer feedback onto the product or sales team to improve the organization’s offerings

What We Look For

• Experience in streaming with Restream

• Understanding how to go live to an RTMP or sites such as Facebook, X, Instagram or Twitch

• Experience in a customer-facing role, and maintain a keen interest in providing outstanding customer support experiences

• Proficient in both verbal and written English language (an additional language such as Portuguese, Spanish, French, or German would be a plus)

• Experience using a Help Desk platform, such as Intercom, Zendesk, Freshworks, etc…

• Ability to multitask and handle multiple client conversations simultaneously

• You are resourceful, flexible, and can hold yourself accountable

• You are available to work assigned shift rotations as needed

Back in 2015, Restream was founded in Ukraine. We had a burning passion for helping creators to be seen and heard. As the #1 multistreaming solution, Restream inspires over 8 million people worldwide to share their stories through live video and follow their dreams. We believe that a small but highly driven and focused team can make a lasting impact in people's lives. 

What We Offer

• A startup environment and a flat company structure

• Work closely with founders and team to build and grow the product

• Opportunity to make an impact on the evolution of the product

• Ability to create something that influences people's lives

• Equity packages for you to truly be a part of the Restream journey

• The tech you need to get your job done

Location

Remote (North America)

Type

Full time

Department

Customer Support