Customer Success Manager (Remote) For Marketing Automation Platform

Join a small fast-moving SaaS startup building a mobile marketing automation platform.

About Roezan

• Roezan is an SMS (text message) marketing automation SaaS platform for digital businesses with a focus in the fast growing coaching, info, education, & event space.

• We help customers reach their audience through blazing fast mass sms broadcasts, automations, live event reminders, and conversational AI.

• SMS marketing is one of the most effective channels right now since attention is on mobile - we take advantage of this.

About The Team:

• High Impact Team: You’ll join a small, fast-moving team with high impact. No middle management, no politics, no meetings for the sake of meetings.

• Experienced Operators: Founders are experienced operators, with multiple exits under their belt.

• AI-Forward: We use AI aggressively across how we work, and we're building it into the product. You'll learn a ton.

• Fun, Fast, Zero Corporate Energy: We take the work seriously and integrate personality, charisma and fun into everything we do. No boring corporate drones. Real people, real solutions. 

About The Role:

You’ll help customers from when they sign up through activation and success.

• Customer Activation:  Reaching out to new signups and helping with A2P verification (compliance). 

• Onboarding Calls: Live Zoom sessions to help customers get setup, connect integrations, and get sending.

• Inbound Customer Support: Triage customer questions and support tickets to deliver A+ fast support that actually solves problems. Document and escalate issues to the dev team, and maintain the follow up through resolution.

• Proactive Success: Regular check-ins with customers at key lifecycle milestones, catch issues before they become cancellations, and find growth opportunities.

About You:

You’ll thrive if you have / are:

• 3+ Years Customer Success Experience, Implementation, or Tech Support @ SaaS: Bonus points if you have experience at a company in martech or similar (HubSpot, ActiveCampaign, Klaviyo, SimpleTexting, Twilio, Postscript, Attentive, GoHighLevel, Calendly, Zapier etc)

• Very Comfortable On Video (Zoom, Loom) & Phone: No problem hopping on video calls, calling customers, sending loom videos.

• Computer Savvy: You’re basically a pro at using your computer. You type fast, use keyboard shortcuts, love connecting tools and figuring things out. 

• Excellent Written & Spoken English + Charisma: You'll be drafting customer communications and running live calls constantly.

• Zen Under Pressure: Customer's launch is in 3 hours, something's broken, they're not being nice about it. You can stay calm, solve it, leave them happy and impressed.

• Detail & Process Obsessed: Attention to detail & ability to follow process can make all the difference. Between compliance, tech setup, strategy, and the nuances of SMS, attention to detail is a must. Small tweaks can save customers thousands of dollars.

• Familiar With Marketing Automation Tools: You don’t need to be an expert in every tool but experience and a basic understanding of marketing automation is needed. Examples: Zapier, ActiveCampaign, Hubspot, GHL, Calendly, Zoom, ClickFunnels etc. 

Bonus Points If You Have:

• Marketing Background: Bonus if you have been in a marketing role and/or understand modern marketing (paid traffic, landing pages, webinars, social media, low-ticket ascension funnels, copywriting, content marketing etc).

• Direct experience with A2P / 10DLC or Compliance: Let us know if you’ve worked in compliance or have experience with A2P before.

• Basic or AI-Assisted Development: Used Claude Code, Cursor, or similar to build or fix things. You won't be expected to code, but if you can knock out small fixes with AI + developer review, that's a real bonus.

• Real Startup Experience: You've worked somewhere you wore multiple hats and moved fast.

• Interested In AI & Real World Business Applications: Not “I've heard of ChatGPT” but actively using it, building with it, figuring out how to apply it to real work.

Not A Fit If:

• You’re NOT Technically Savvy: If you are unfamiliar with zapier or not great at computers, it won’t be a fit.

• Live Calls Stress You Out: You will need to hop on lots of calls and help customers troubleshoot a plethora of issues. Need to have no fear calling and being on video.

What You'll Get:

• Fast + Fun Company: We have a fun culture, we move fast and aim to stand out above the monotony and help our customers absolutely crush it with SMS marketing.

• Exposure To World-Class Marketers: Our customers include some of the most effective marketers and creators working today, and you'll be in direct contact with them.

• Real Ownership From Day One:  You're not a ticket answerer, you're the customer side of the business and can have a real impact on the company + customers.

• Growth Opportunity Based On Your Strengths: A great opportunity to grow into new roles based on your strengths and what you bring to the table.

• Learn Practical AI: We’ll actively train you on how we use AI across our workflows + in our business.

Logistics

• Location: Remote, based in Latin America (Mexico, Colombia, Argentina, Brazil, Costa Rica, etc.)

• Hours: US business hours overlap required (roughly 9am-5pm Eastern or close)

• Compensation: $2,500-$3,500 USD/month as an independent contractor, based on experience. Candidates with standout martech backgrounds may earn toward the top of this range or above.

• Structure: 90-day paid trial period, converting to permanent role on successful completion

• Start date: ASAP