Onboarding Specialist

All About Us

Seated is the first dynamic pricing platform for restaurants - we help fill their empty seats while providing consumers incredible rewards to top brands and unique experiences. We are quickly expanding our offerings to cities across the country and are looking for talented and ambitious people to embark on the journey with us!

The Role

We’re looking for an all-star Restaurant Onboarding Associate to join our quickly growing Restaurant Success Team here at Seated. Ultimately, you’ll be directly involved in maintaining our partnerships by providing unparalleled customer support for the restaurants we work with as they begin their partnership with Seated.

As the Restaurant Onboarding Specialist, you’ll be laser-focused on ensuring that our partners have the best experience possible getting onboarded onto the platform.

What you'll do

• Ensure new partners are onboarded quickly and efficiently, from Profile Creation to QA to Go-live.

• Conduct onboarding calls with new restaurant partners, answering their questions, gathering information, and ensuring they are fully educated on Seated when going live on the platform.

• Be the voice of Seated for new partners.

• Manage partner inquiries during the onboarding process.

• Recommend and implement changes related to the onboarding process.

What you'll bring

• Self-starter and problem-solver mindset with ability to juggle multiple things at once

• 2+ years experience, ideally in a Support or Account Management role

• Expertise in CRM software (Salesforce) and MS Office (MS Excel in particular)

• Excellent communication and negotiation skills

• Friendly, authentic, patient, and empathetic

• Analytical mind and ability to manipulate data to answer customer questions

• Experience working in the restaurant or hospitality industry preferred but not required

What you’ll get

• Competitive Compensation Package including Salary & Stock Options

• Generous 401(k) match

• Comprehensive Healthcare, Dental, and Vision plans for you to choose from

• Pre-Tax Flexible FSA, Dependent Care FSA & Commuter Benefits are available

• Paid Parental Leave

• Unlimited PTO

• TeleDoc, One Medical, and Talkspace Memberships are available

• Wellness Hub Membership with access to thousands of gyms and studios

• Citi Bike Monthly Membership

• $100 a month to spend at Seated restaurants

• Seated ‘Unplugged Day’ - We ensure all employees take at least 1 day off every month to completely “unplug” from work (no slack/no email).

At Seated, we welcome passionate people from all backgrounds, helping us to make dining experiences more accessible & rewarding. If you have the curiosity & passion to drive our mission together, we would love to hear from you.