Product Specialist

We’re building a future where every home is professionally managed. One where  professional property managers deliver new “Triple Win Experiences” for residents,  investors, and their teams. 

But creating winning experiences that benefit everyone simultaneously? That’s hard. 

Now, 1,500+ property management companies are doing it with a fully managed  Resident Benefits Package (RBP) by Second Nature. We bring the expertise,  technology, and service that property managers need to make experiences convenient,  rewarding, and consistent. Our reputation for turning old problems into new revenue  streams has made us the only 6-peat national industry vendor of the year. 

Join 160+ passionate, thoughtful people who strive to make a difference each day until  every home is full of triple win experiences. 

About the Role 

We are seeking a skilled and customer-centric product specialist to join our  team. Reporting to the Senior Product Manger, you will be the subject matter expert (SME) on our product offerings, working directly with customers to understand their needs and provide tailored solutions. You will be develop a deep understanding of our product features and capabilities, serving as the primary  point of contact for customers. You will analyze market trends and customer feedback, and collaborate cross-functionally to ensure our products meet the evolving needs of our target market.
The ideal candidate will have a background in Proptech, with 2+ years of experience in a product specialist, customer success, or technical sales role. The Product Specialist will have the ability to quickly learn and master complex technical products while effectively communicating their value to technical and non-technical stakeholders.
If you are passionate about delivering outstanding customer experiences and driving product  innovation, we encourage you to apply for this exciting opportunity.

Key Job  Responsibilities

• Develop close relationships with customers and stakeholders to deeply  understand their needs. 

• Provide pre-sales and post-sales team support including leading or participating in  product demos, onboarding, and account management  

• Serve as a product advocate, working cross-functionally to resolve customer  issues and feedback. 

• Assist the implementation team with onboarding new and existing clients onto the product.  

• Create and maintain product documentation, onboarding training materials, and  other customer-facing resources in conjunction with the marketing team.

• Act as the liaison between customer support and product teams.  

• Create reports for stakeholders.

• Collaborate with product managers, engineers, and designers to help define  product specifications, features, and user experience improvements.

• Monitor industry trends, competitor products, and customer feedback to identify  opportunities for product enhancement. 

• Assist in the planning and execution of feature releases and product launches.

• Participate in product testing and quality assurance efforts to ensure the product  meets required standards. 

• Establish a feedback loop between customers, sales, marketing, and the product  development team to ensure alignment. 

Preferred Qualifications 

• 2+ years experience in customer service, customer support, and professional  services. 

• 2+ years experience with Property Management Accounting Software such as: Appfolio, Buildium, Rentvine, Propertyware, etc. 

• Startup & Proptech experience

• Excellent problem solving and analytical skills. 

• Ability to maintain client confidentiality.  

• Strong communication and collaboration abilities. 

• Eagerness to learn and grow
   

We get it. Requirements can sometimes hold people back from applying to a job, but  don’t let that be the case here. If you believe you have the skills it takes to elevate this  role, team, and company, we encourage you to apply for this role. 

REMOTE WORK STATEMENT 

This position is a remote-first, work-from-home position. Second Nature is committed to creating a  culture and workplace where remote work fosters collaboration and connections and is a vital part of  our company story and success. To be successful in a remote work role at Second Nature, you  must: 

● Be available during your scheduled working hours and give your full attention to the  completion of your Second Nature job duties 

● Have a quiet, professional, distraction-free environment in which to complete your work

● Have access to your own reliable high-speed internet connection 

● Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of  your business travel per company guidelines) 

Why Second Nature 

• Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
  Location: Work Remotely from anywhere in the US 

• Flexibility: Open PTO and sick days 

• The Product: Beyond the awards and 5-star reviews… our clients and customers  love what they can do with a fully managed RBP 

• Diverse, Inclusive Culture: We embrace employees from all backgrounds with  openness and respect  

• Training: A supportive team to help you grow your career and unlock your full  potential 

• Growth: The opportunity to get in on the ground floor of a fast-growing startup  that’s designing and developing an exciting category 

Second Nature is an Equal Opportunity Employer and prohibits discrimination and  harassment of any kind. We take action to ensure equal employment opportunities for  all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job  requirements and individual qualifications, without regard to race, color, religion or  belief, family or parental status, or any other status protected by federal and/or state law.

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